Global Support Desk Specialist

hace 18 horas


Xico, México Levi Strauss & Co. A tiempo completo
About the Job

We are seeking a highly skilled and detail-oriented Global Support Desk Specialist to join our team at Levi Strauss & Co. in Mexico, D.F. This role will support Inventory Management operations and analytics for US & Canada.

Key Responsibilities:
  • Create purchase orders for non-automated businesses such as accessories and collaborations.
  • Manage Pre-pack configurations and set-ups to ensure total buy quantities are aligned to size level pre-pack needs.
  • Develop and interpret a suite of reports that provide accurate quantitative analysis to guide fact-based decision-making by partners to support growth and profitability.
  • Work on complex issues where analysis of situations requires data and an in-depth evaluation of variable factors.
  • Consolidate data from multiple sources and formats to create reports, charts, and slides from large datasets.
  • Identify master data inconsistencies and drive resolution through originating functions.
  • Partner with Merchants, Merch Planning, Product Development & Sourcing, and Global Supply Management departments to improve processes and develop best practices.
  • Manage SAP APO for identified products.
  • Resolve PO errors and PO interface issues per service level agreement.
  • Ensure High Priority programs are tracked from PO Issuance to DC receipt and re-prioritize/escalate with inbound logistics and DC teams as necessary.
  • Support ship risks analysis and assist regions with prioritization/escalation/revision requests to Global Supply Planning/Sourcing Teams/Vendors for priority programs and products.
About You
  • Bachelor's Degree with a focus on data analytics or relevant experience.
  • Advanced English proficiency required.
  • Technically savvy in SAP, APO.
  • Strong interpersonal skills.
  • Organized, excellent discretion, and diplomacy.
  • Extraordinarily comfortable with change and uncertainty, while being able to pivot in a new direction quickly.


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