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Global Support Desk Specialist
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We are seeking a highly skilled and detail-oriented Global Support Desk Specialist to join our team at Levi Strauss & Co. in Mexico, D.F. This role will support Inventory Management operations and analytics for US & Canada.
Key Responsibilities:- Create purchase orders for non-automated businesses such as accessories and collaborations.
- Manage Pre-pack configurations and set-ups to ensure total buy quantities are aligned to size level pre-pack needs.
- Develop and interpret a suite of reports that provide accurate quantitative analysis to guide fact-based decision-making by partners to support growth and profitability.
- Work on complex issues where analysis of situations requires data and an in-depth evaluation of variable factors.
- Consolidate data from multiple sources and formats to create reports, charts, and slides from large datasets.
- Identify master data inconsistencies and drive resolution through originating functions.
- Partner with Merchants, Merch Planning, Product Development & Sourcing, and Global Supply Management departments to improve processes and develop best practices.
- Manage SAP APO for identified products.
- Resolve PO errors and PO interface issues per service level agreement.
- Ensure High Priority programs are tracked from PO Issuance to DC receipt and re-prioritize/escalate with inbound logistics and DC teams as necessary.
- Support ship risks analysis and assist regions with prioritization/escalation/revision requests to Global Supply Planning/Sourcing Teams/Vendors for priority programs and products.
- Bachelor's Degree with a focus on data analytics or relevant experience.
- Advanced English proficiency required.
- Technically savvy in SAP, APO.
- Strong interpersonal skills.
- Organized, excellent discretion, and diplomacy.
- Extraordinarily comfortable with change and uncertainty, while being able to pivot in a new direction quickly.
