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Channel Operations Manager

hace 2 meses


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Channel Ops Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will be responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, ensuring alignment with standard procedures and requirements, and focusing on customer experience.

Key Responsibilities
  • Ensure customer obsession and operative discipline in monitoring key processes at daily, weekly, or monthly cadence.
  • Track goals and tasks to guarantee the overall success of the channel.
  • Dive deep to determine first-level root causes and manage performance reports and dashboards for key metrics.
  • Implement continuous improvement projects that impact directly on the customer experience of the cities covered in the eDSP program.
Requirements
  • Bachelor's degree or equivalent.
  • Intermediate-level knowledge of Excel, including pivot tables, charts, and data cleansing.
  • Experience in e-commerce and program or project management.
  • Ability to work a flexible schedule, including weekends, nights, and holidays.
Preferred Qualifications
  • MBA.
  • Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, or equivalent quantitative field.