Database Patching Specialist
hace 2 semanas
Job Summary:
The Database Patching Specialist will be responsible for ensuring the highest level of customer satisfaction by delivering accurate and timely planning for system and database patching and upgrade tasks. This role requires a deep understanding of the Customer's system and database architecture and operations.
Key Responsibilities:
- Deliver strategic technical support to assure the highest level of customer satisfaction
- Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
- Provide high-level technical support to Platinum customers to ensure a smooth service experience
- Train customers in the effective use of Oracle support
- Own the delivery of crucial services and assessments
Requirements:
- Bachelor's and Master's degree or equivalent experience in Computer Science or Engineering
- Experience in multi-tier architecture environments required
- High-level skills in database upgrades and patching and general computer programming and confirmed experience in database analysis, prioritizing, data and process mapping
- Fundamental understanding of computer networking, systems, and database technologies
- Ability to handle various tasks
- Excellent verbal and written English and Portuguese language
Desired Skills:
- Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard represents a plus
- Experience with Oracle Engineered Systems and Oracle Technology
- Oracle installation, patch and upgrade within production environments
- Experience with OEM, Grid control, RMAN, Linux OS, Oracle Database Administration
- Server and storage setup and administration
Personal Attributes:
- Dedicated and result-oriented
- Strong customer support and client relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
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