Database Patching Specialist

hace 6 días


Zapopan, Jalisco, México Oracle A tiempo completo

This role involves collaborating with customers to ensure a smooth service experience, focusing on delivering accurate and timely planning for system and database patching and upgrade tasks. The primary goal is to achieve the highest possible customer satisfaction.

The System Upgrade Coordinator will be the primary technical contact for customer issues, providing high-touch support to Platinum customers. Key responsibilities include:

• Serving as the primary technical contact for all customer issues
• Training customers in the effective use of Oracle support
• Leading the delivery of essential services and assessments
• Coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear

The ideal candidate will have excellent customer service experience, excellent written and oral communication skills, and a structured organization approach. Key qualifications include:

• Bachelor's and Master's degree in Computer Science or Engineering or equivalent work experience
• Experience in multi-tier architecture environments required
• High-level skills in database upgrades and patching and general computer programming and proven experience in database analysis, prioritizing, data and process mapping
• Fundamental understanding of computer networking, systems, and database technologies
• Ability to handle various tasks
• Excellent verbal and written English language

A successful candidate will also possess strong customer support and client relation skills, effective communication skills, and a focus on relationships. In addition, they will be self-driven and result-oriented, with a strong willingness to learn new things and share them with others.

Career Level: IC4

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem-solving/problem avoidance team, routinely sought after to address very complex, critical customer issues. Services may be frequently provided by on-site customer visits.



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