Database Patching Specialist

hace 1 mes


Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Database Patching Specialist to join our team at Oracle. As a key member of our technical support team, you will be responsible for delivering accurate and timely planning for system and database patching and upgrade tasks.

Key Responsibilities
  • Provide high-level technical support to customers, serving as the primary contact for all customer issues
  • Train customers in the effective use of Oracle support, including database upgrades and patching
  • Own the delivery of crucial services and assessments, meeting regularly with customers to understand the criticality of their systems
  • Coordinate the resolution of specific customer requests, bringing the accurate Oracle resources to bear
Requirements
  • Excellent customer service experience, with excellent written and oral communication skills
  • Organization skills, with detailed knowledge of critical and IT concepts, strategies, methodologies, and practices
  • Bachelor's and Master's degree or equivalent experience in Computer Science or Engineering
  • Experience in multi-tier architecture environments, with high-level skills in database upgrades and patching
  • Fundamental understanding of computer networking, systems, and database technologies
Desired Skills
  • Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard
  • Experience with Oracle Engineered Systems and Oracle Technology
  • Oracle installation, patch and upgrade within production environments
  • Experience with OEM, Grid control, RMAN, Linux OS, Oracle Database Administration
Personal Attributes
  • Dedicated and result-oriented
  • Strong customer support and client relation skills
  • Effective communication (verbal and written)
  • Focus on relationships (internal and external)

This is a challenging role that requires a strong technical background and excellent communication skills. If you are a motivated and detail-oriented individual with a passion for database patching and upgrade, we encourage you to apply.



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