Database Patching Specialist

hace 2 semanas

Zapopan, Jalisco, México Oracle A tiempo completo
Job Title: Patch Coordinator

This role requires the Patch Coordinator to possess a deep understanding of the Customer's system and database architecture and operations, as well as the ability to deliver accurate and timely planning for system and database patching and upgrade tasks. The primary goal is to achieve the highest possible customer satisfaction.

The Patch Coordinator will provide high-touch support to Platinum customers to ensure a seamless service experience. This will be accomplished by:

  • Serving as the primary high-level technical contact for all customer issues
  • Training customers in the effective use of Oracle support
  • Leading the delivery of essential services and assessments
  • Meeting regularly with customers to understand the criticality of the customer's systems
  • Coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear

Key Responsibilities:

The successful candidate will have excellent customer service experience, excellent written and oral communication skills, structured organization skills, and detailed knowledge of critical and IT concepts, strategies, and methodologies. Additionally, they will have:

  • Bachelor's and Master's degree in Computer Science or Engineering or equivalent work experience
  • Experience in multi-tier architecture environments required
  • High-level skills in database upgrades and patching and general computer programming and proven experience in database analysis, prioritizing, data and process mapping
  • Fundamental understanding of computer networking, systems, and database technologies
  • Ability to handle various tasks
  • Excellent verbal and written English language
  • Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the schedules required in a fast-paced environment
  • Project Management skills, Critical issue management

Desired Skills/Certifications:

The ideal candidate will have experience with:

  • Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard
  • Experience with Oracle Engineered Systems and Oracle Technology
  • Oracle installation, patch and upgrade within production environments
  • Experience with OEM, Grid control, RMAN, Linux OS, Oracle Database administration
  • Server and storage setup and administration
  • Any Oracle certifications are a plus
  • ITIL certification is a plus

Personal Attributes:

The successful candidate will possess:

  • Self-driven and result-oriented
  • Strong customer support and client relation skills
  • Effective communication (verbal and written)
  • Focus on relationships (internal and external)
  • Strong willingness to learn new things and share them with others
  • Influencing/negotiating
  • Teammate
  • Customer focused
  • Confident and conclusive
  • Expertise (maintaining professionalism in own field)
  • Passion
  • Flexibility
  • Strong Problem solving/analytical skills

Career Level - IC4

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem-solving/problem avoidance team, routinely sought after to address very complex, critical customer issues. Services may be frequently provided by on-site customer visits.

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