Sales Support Representative
hace 2 semanas
Job Summary:
The Sales Support Representative will serve as the primary point of contact for customers, collaborating with various departments to respond to inquiries and drive key initiatives. This role will work closely with the Sales leadership team to achieve Flowserve's goals and maximize sales bookings and opportunity pipelines.
Key Responsibilities:
- Administer commercial and/or government contracts in an engineered manufacturing environment.
- Lead coordination efforts on applicable aftermarket quotes, ensuring close collaboration and communication with stakeholders.
- Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
- Develop daily tactical customer proposals and support strategic offerings, as well as identified sales win back opportunities.
- Partner with Site Hubs to drive quotation performance within region, and across aligned product sites, leveraging quoting tools for prioritization, cycle times, and minimization of rework.
- Generate high-quality, on-time, value-priced proposals to facilitate order fulfillment.
- Manage and monitor the proposal throughout the bid cycle, updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
- Demonstrate a fundamental understanding of pump applications and types, as well as parts, programs, and processes to drive solutions for valued end-user customers.
- Identify and develop key actions in partnership with sales leadership team to achieve forecast accuracy, addressing gaps in performance, and preparing QBR data analytics.
- Maintain current, accurate, and organized records of sales training, organization charts, and other critical pieces of information needed to manage the sales engagement.
- In collaboration with Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives.
- Receive and compile weekly sales reports.
- Support 30-day/quarterly sales forecast and monthly outlook processes.
- Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
- Proficiency in Microsoft Office package.
Requirements:
- Industry experience related to pumps/rotating equipment.
- Experience with customer relationship management in the power generation and utility industries.
- Experience in Sales Force.
- Experience in pricing, contract review, and ERP administration.
- BS or BA Degree in relevant field and 3-5 years relevant experience.
- Customer-focused with a results-driven mindset.
- Ability to work in a fast-paced environment, ensuring effective communication and collaboration across varying functional/business platforms.
- Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
- Demonstrate success in influencing people through effective collaboration, problem-solving, and relational engagement.
- Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
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