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Sales Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México Westcon Mexico, S.A. de C.V. A tiempo completo
Job Description

At Westcon Mexico, S.A. de C.V., we are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory-focused relationship-based customer transactions in support of a large group with more complex solutions.
  • Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.
  • Engage with customers to understand the scope of the solution request and utilize entry-level knowledge and tool sets to configure, price, quote, and process requests for specific hardware, software, services for identified configuration design solutions.
  • Create and deliver initial solutions to customers, determining and communicating lead time and delivery based on product availability, build lead times, etc.
  • Provide assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services, and/or services renewal and warranty.
  • Adhere to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
  • Supply final adjusted design solution pricing based on applicable programs, promotions, and add-ons.
  • Use internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
  • Refer requests for product education and product alternatives outside of their area of knowledge to others.
  • Follow up on all opportunities and monitor the pipeline activity to close within the identified forecast period.
  • Contribute information to forecast consolidations.
  • Participate in planning and reviews for customers in the assigned territory.
  • Implement actions identified by management to resolve identified budget gaps.
  • Maintain integrity of customer information in TD SYNNEX systems, as appropriate.
Requirements:
  • Demonstrated entry-level working knowledge of product, pricing, customer service, and sales strategy.
  • Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products, and services, practices, procedures, and methods.
  • Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
  • Demonstrated working knowledge of sales and quoting systems.
  • Demonstrated verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
  • Demonstrated working-level attention to detail and the ability to organize, prioritize, and accomplish multiple tasks based on identified process requirements.
  • Ability to perform mathematical calculations.
  • Knowledge of distribution industry.
What We Offer:
  • Elective benefits tailored to your country to best accommodate your lifestyle.
  • Grow your career with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the most of our global organization: network with other new coworkers within your first 30 days through our onboarding program.
  • Connect with your community: participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.