HR Service Delivery Specialist
hace 1 mes
Rockwell Automation is a technology leader driving productivity, sustainability, and agility for the world's manufacturers.
We are seeking an HR Service Delivery Specialist to join our team. As a key member of our Human Resources Shared Service Center, you will provide human resources consultation and case resolution for various HR-related inquiries and requests.
Key Responsibilities:
Consultation and Case Resolution
- Provide expert guidance on HR policies, processes, and systems to employees and managers.
- Routinely resolves complex HR cases and specialty requests within the Shared Service Center.
- Maintains high customer service levels and ensures timely resolutions to all HR inquiries.
Process Improvement and Training
- Identifies and implements process improvements to enhance the customer experience.
- Develops and delivers training to new HR Specialists on Standard Operating Procedures (SOPs), customer service best practices, and data insights.
Collaboration and Data Management
- Collaborates with HRSC leadership, COE, HRBP, or third-party vendors to resolve complex inquiries or transactions.
- Accurately enters data into HR systems and tools, utilizing Workday Help to track and follow up on inquiries.
- Participates in system testing and identification of system/user-interface issues.
Additional Responsibilities
- Maintains employee documentation, including personnel file creation, retention, and deletion.
- Supports business reorganizations to ensure accurate organizational structures.
Requirements
- Bachelor's degree in Business Administration, Human Resources, or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
- Experience handling confidential information and interacting daily with peers and customers.
The estimated annual salary for this position is $65,000 - $90,000 based on location and experience. This role is an excellent opportunity to grow your career with a global technology leader like Rockwell Automation.
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