HR Service Delivery Specialist

hace 1 mes


Xico, México Rockwell Automation A tiempo completo

Rockwell Automation is a technology leader driving productivity, sustainability, and agility for the world's manufacturers.

We are seeking an HR Service Delivery Specialist to join our team. As a key member of our Human Resources Shared Service Center, you will provide human resources consultation and case resolution for various HR-related inquiries and requests.

Key Responsibilities:

Consultation and Case Resolution

  • Provide expert guidance on HR policies, processes, and systems to employees and managers.
  • Routinely resolves complex HR cases and specialty requests within the Shared Service Center.
  • Maintains high customer service levels and ensures timely resolutions to all HR inquiries.

Process Improvement and Training

  • Identifies and implements process improvements to enhance the customer experience.
  • Develops and delivers training to new HR Specialists on Standard Operating Procedures (SOPs), customer service best practices, and data insights.

Collaboration and Data Management

  • Collaborates with HRSC leadership, COE, HRBP, or third-party vendors to resolve complex inquiries or transactions.
  • Accurately enters data into HR systems and tools, utilizing Workday Help to track and follow up on inquiries.
  • Participates in system testing and identification of system/user-interface issues.

Additional Responsibilities

  • Maintains employee documentation, including personnel file creation, retention, and deletion.
  • Supports business reorganizations to ensure accurate organizational structures.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, or related field.
  • Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
  • Experience handling confidential information and interacting daily with peers and customers.

The estimated annual salary for this position is $65,000 - $90,000 based on location and experience. This role is an excellent opportunity to grow your career with a global technology leader like Rockwell Automation.



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