Service Delivery Specialist

hace 7 días


Xico, México Pepsico A tiempo completo

We are PepsiCo, a global food and beverage leader with iconic brands consumed by billions worldwide.

In Mexico, we are one of the country's most important consumer products companies, with a product portfolio that has been part of Mexican homes for over 116 years.

As a Service Delivery Specialist at PepsiCo, you will play a crucial role in ensuring day-to-day order processing for Frito-Lay North America, driving gold standard customer service, and maintaining site performance metrics through standard processes and best practices.

Your responsibilities will include:

  • Ensuring day-to-day order processing, including order confirmation, cleansing, management, and creation of ICRs/Filters
  • Managing customer communications, such as adds/cuts, missing order communication, and off-template orders
  • Confirming order completion and backfilling other CSRs on vacations

To succeed in this role, you will need to have:

  • 6-12 months of experience in supply chain
  • Fluent English language skills
  • Bachelor's degree preferred
  • Strong verbal and written communication skills
  • Ability to provide superior customer service and follow up skills
  • Demonstrated capability of the FLNA SAP solution

PepsiCo offers a range of benefits to support your career growth and well-being, including:

  • Opportunities to learn and develop every day through various programs
  • Internal digital platforms for self-learning
  • Development programs for leadership skills
  • Specialized training according to the role
  • Learning experiences with internal and external providers
  • Recognition programs for seniority, behavior, leadership, and milestones
  • Financial wellness programs to help you reach your goals
  • A flexibility program to balance your personal and work life
  • And more

PepsiCo is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.

Estimated salary: $55,000 - $70,000 per year, depending on location and experience.



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