Customer Experience Ambassador
hace 2 semanas
We are seeking a highly skilled Customer Marketing Program Manager to join our team at Oracle. In this role, you will be responsible for building relationships and delivering impactful customer experiences through compelling stories, referrals, testimonials, references, and videos published across various media channels.
This position is focused on identifying cross-sell and upsell opportunities, increasing customer loyalty and retention, and equipping the sales team with relevant marketing materials that highlight customer success stories.
Key Responsibilities:
- Work closely with the sales team to identify key customers and opportunity areas for creating engaging narratives that showcase the effective use of our technology solutions.
- Conduct in-depth interviews with customers to gather insights and success stories, transforming these into compelling case studies and marketing materials that demonstrate value.
- Oversee the entire content creation process, from initial customer interviews to final publication, ensuring projects are completed on time and meet high-quality standards.
- Develop and maintain strong relationships with customers, working to understand their needs, challenges, and successes related to our technology offerings.
- Equip the sales team with relevant marketing materials that highlight customer usage and success stories, supporting their efforts in driving new business.
- Monitor and analyze the effectiveness of customer marketing initiatives, utilizing insights and feedback to refine strategies and improve future campaigns.
Requirements:
- Bachelor's degree in Marketing, Communications, Business, or a related field; Master's degree preferred.
- 5+ years of experience in customer marketing, account management, or a related field, with a focus on technology solutions.
- Proficient interviewing and storytelling skills that can capture customer experiences effectively.
- Excellent project management abilities, with a track record of successfully managing multiple initiatives and deadlines.
- Exceptional relationship-building skills, with the ability to engage and connect with customers and internal stakeholders.
- Strong analytical skills, with the ability to leverage data and insights to inform marketing strategies.
- Critical-thinker and problem-solver are relevant skills to this position.
Estimated Salary: $90,000 - $120,000 per year. This compensation range is based on industry standards and market conditions. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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