Customer Success Coach
hace 1 mes
We are the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way.
At Salesforce, we empower you to be a Trailblazer, driving your performance and career growth, charting new paths, and improving the state of the world.
Job DescriptionThe role of the Customer Success Coach is crucial in helping customers grow value and improve adoption of our products. You will provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt our products.
You will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, you will provide the right recommendation at the right time, enabling customer value realization at scale.
You will partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.
Responsibilities- Provide prescriptive recommendations, best practices, and technical advice for improving adoption.
- Deliver 1:1 expert coaching sessions and ad-hoc success engagements.
- Become an expert in Sales Cloud and related products.
- Help customers consistently achieve their business outcomes.
- 3+ years of relevant experience.
- Undergraduate degree minimum.
- Trailhead Ranger and Salesforce Administrator Certified.
- Proven ability to quickly learn new technologies.
We offer a competitive salary of $120,000 per year, plus benefits and opportunities for growth and development.
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