Customer Success Specialist
hace 1 mes
Fairplay is a pioneering fintech company that empowers entrepreneurs to drive growth with innovative, flexible financing solutions. Our mission is to bridge the gap between financial and technological products, providing SMEs in Latin America with access to capital and business intelligence.
Job SummaryWe are seeking a highly motivated CUSTOMER SUCCESS SPECIALIST to join our team. As a key member of our customer success department, you will be responsible for ensuring seamless customer experiences, driving long-term relationships, and identifying opportunities for growth.
Key Responsibilities:- Develop and execute customized success plans to meet client objectives and strategies.
- Act as a trusted advisor, providing expert guidance on product usage and best practices.
- Analyze customer performance data to identify areas for improvement and opportunities for expansion.
- Maintain detailed knowledge of customer contracts and industry trends to inform decision-making.
- Collaborate with cross-functional teams to resolve issues and ensure timely delivery of services.
- Proven track record of success in customer-facing roles, preferably in fintech or related industries.
- Strong analytical and problem-solving skills, with ability to interpret complex data sets.
- Excellent communication and interpersonal skills, with experience in building strong relationships with clients.
- Ability to work independently and collaboratively as part of a fast-paced team.
- Proficiency in Excel and other productivity tools.
- A competitive salary of $60,000 - $80,000 per year, depending on experience.
- A dynamic and supportive work environment with opportunities for professional growth.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Language: English (Advanced), Excel knowledge required.
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