Senior Technical Support Expert

hace 3 días


Guadalajara, Jalisco, México Oracle A tiempo completo

Job Overview

">

This position is a key role within the Support organization, focusing on delivering post-sales support and solutions to the Oracle customer base. The successful candidate will serve as an advocate for customer needs, resolving technical questions and inquiries via phone and electronic means.

">

About the Role

">

We are seeking a Senior Technical Support Engineer who will offer strategic technical support to ensure the highest level of customer satisfaction. A primary focus will be creating/utilizing automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

">

Key Responsibilities

">

The ideal candidate will have 3-7 years' experience with Core products or eight years' experience with Applications products, along with a degree in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry. Strong troubleshooting and diagnostic skills are essential, as well as experience in log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware.

">

Requirements

">

Required skills include:

">
  • ">
  • Well-developed troubleshooting and diagnostic skills">
  • Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware">
  • Ability to analyze details and synthesize the big picture, frequently working with incomplete or ambiguous data">
  • Working experience in XML, web services, java, JavaScript, PLSQL, databases, and Groovy scripting">
  • Exceptional troubleshooting and problem-solving abilities">
  • Experience monitoring, tuning, and/or changing complex applications to optimize the product to perform to customer expectations">
  • A deep understanding of underlying technologies, business process expertise, and support process knowledge to interact with a broad spectrum of people within Oracle and customers">
">

Benefits

">

The successful candidate will have opportunities to work with senior management, present to large and small groups, and influence product design by providing feedback to development. Self-motivation and the ability to work well with limited daily supervision are also essential.

">

Compensation and Benefits

">

The estimated salary range for this position is $80,000 - $120,000 per year, depending on qualifications and location. Additional benefits may include health insurance, retirement plans, and paid time off.



  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Job OverviewThe role of a Senior Technical Support Analyst at Oracle involves delivering exceptional post-sales support and solutions to our customer base while serving as a champion for customer needs.Salary and BenefitsBased on industry standards and the job's requirements, we estimate the salary for this position to be around $120,000 - $180,000 per year,...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking a highly skilled Strategic Technical Support Expert to join our team at Oracle. This is an exciting opportunity to work with a talented group of professionals who share your passion for delivering exceptional technical support and solutions.


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Oracle. As a key member of our support organization, you will be responsible for delivering exceptional technical support and solutions to our customers.Job SummaryThe Senior Technical Support Analyst will serve as a primary point of contact for customers,...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    At Palo Alto Networks, we're committed to protecting our digital way of life. As a Senior Technical Support Engineer, you'll play a critical role in ensuring the security and integrity of our customers' networks.**Your Career**You'll work closely with our valued customers to address their complex post-sales concerns, providing in-depth evaluations and expert...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    About the RoleAs a member of the Oracle Support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customer base. Your primary focus will be to resolve customer inquiries and provide technical guidance on the use of Oracle's Electronic Support Services.Key ResponsibilitiesProvide strategic technical...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Delivering Exceptional SupportAs a Senior Technical Support Analyst at Oracle, you will play a critical role in delivering post-sales support and solutions to our customer base. Your focus will be on resolving technical customer inquiries via phone and electronic means, as well as, providing strategic technical support to assure the highest level of customer...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Job SummaryAs a Senior Technical Support Analyst at Oracle, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving technical customer inquiries via phone and electronic means, as well as providing strategic technical support to ensure the highest level of customer...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    **About the Role**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Hashmap. The ideal candidate will possess strong analytical, communication, and problem-solving skills, with a proven ability to work independently and as part of a team.**Key Responsibilities**Provide exceptional technical support and troubleshooting...


  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    Company OverviewNTT DATA Services is a leading IT services company that provides innovative solutions to help clients achieve their business goals.SalaryThe salary for this position is estimated to be around $18,000 per month, based on the location and industry standards.Job DescriptionWe are seeking a Senior Technical Support Specialist to join our team in...


  • Guadalajara, Jalisco, México Capgemini Engineering A tiempo completo

    **Unlock Your Potential as a Senior Technical Support Specialist**At Capgemini Engineering, we're driven by a passion for innovation and a commitment to excellence. As a Senior Technical Support Specialist, you'll be part of a global team of engineers, scientists, and architects who are shaping the future of technology. Our digital and software technology...


  • Guadalajara, Jalisco, México Diligent A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Support Expert to join our team. As a key member of our support staff, you will be responsible for providing exceptional support to our customers across various industries.This is an exciting opportunity to work with a cutting-edge GRC software solution and be a trusted partner to our...


  • Guadalajara, Jalisco, México Capgemini Engineering A tiempo completo

    About the RoleCapgemini Engineering is seeking a highly skilled Senior Propulsion Systems Diagnostics Expert to join our team. As a key member of our engineering team, you will be responsible for providing technical support and expertise in propulsion system diagnostics and design.


  • Guadalajara, Jalisco, México Diligent A tiempo completo

    Unlock Your Potential as a Technical Support Specialist at DiligentAbout UsDiligent is the global leader in modern governance, providing cutting-edge SaaS solutions across governance, risk, compliance, audit, and ESG. Our innovative technology empowers over 1 million users and 700,000 board members and leaders worldwide to make informed decisions faster....


  • Guadalajara, Jalisco, México Sonata Software A tiempo completo

    Job Title: Azure Cognitive Services and Machine Learning Technical Support ExpertSonata Software, a global technology company, is seeking an experienced Azure Cognitive Services and Machine Learning Technical Support Expert to join our team.Key Responsibilities:Provide technical support and expertise to customers utilizing the Azure Machine Learning...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Us**We put people ahead of profits, and our clients benefit as a result. Our team at Helpware is dedicated to delivering top-notch support and service.**What We're Looking For**An experienced technical support specialist to deliver world-class support to our clients. This role requires a strong understanding of SQL queries, debugging browser issues,...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Oracle is committed to providing exceptional customer experiences. As a Senior Oracle CRM Technical Support Specialist, you will play a critical role in delivering post-sales support and solutions to our customers.The successful candidate will have 3-7 years of experience with Core products or eight years' experience with Applications products, along with a...

  • Technical Support Expert

    hace 2 semanas


    Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsHelpware is a global technology company with offices in multiple countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in delivering top-notch Customer Experience and Operational Support to modern businesses.Position OverviewKey Responsibilities:Provide accurate product information to...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, addressing their complex post-sales concerns, and working closely with our valued customers to resolve their technical issues.Key...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a Senior Technical Support Specialist to provide advanced support for resolution of L2 issues with detailed analysis. The ideal candidate will have good knowledge of Unix, SQL, and scripting languages, as well as experience working on cutting-edge platforms.Key ResponsibilitiesActively provide support for resolution of L2 issues...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    Key Responsibilities:As a member of the Support organization, you will serve as a primary point of contact for customers, facilitating relationships with Oracle and providing advice and assistance to internal employees on diverse customer situations and escalated issues.Technical Interface: You will be the technical interface to customers, Original Equipment...