IT Support Specialist for OpenTable Mexico

hace 1 mes


Ciudad de México, Ciudad de México OpenTable A tiempo completo

We are seeking a highly skilled IT Support Specialist to join our team in Mexico City.

Company Overview

OpenTable is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

As a Global IT Help Desk team member, you will be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Job Description

This is a full-time salaried role with 3-5 days of required work in the Mexico City office.

As an IT Support Specialist, your primary function will be to provide tier-1 technical support for OpenTable employees in the Mexico City office and the local region.

You will operate as the 'face of IT' in the office, supporting global employees as needed, and ensuring all end-user tickets are captured and resolved to meet SLAs.

The ideal candidate is a self-starter with broad technical skills and is passionate about providing world-class customer service.

You will monitor, categorize, and triage incoming end-user tickets, provide technical support to end users by phone, chat, email, and remote support, and understand the team's workload and escalate/distribute incidents as needed.

You will also test and configure end-user hardware and software, create and maintain knowledge-base documentation, and identify deficiencies.

Please apply if you have PC and Mac hardware/software support, computer imaging concepts and best practices, ITSM and ticket management concepts, active directory administration, experience supporting GSuite & Office 365, general knowledge of identity access management, audio/visual hardware and software support, iOS and Android mobile device support, basic/intermediate network troubleshooting, and basic/intermediate computer security concepts.

Exceptional written and verbal communication skills are also required. A minimum of 3-year experience working in a technical support role is preferred.

Estimated Salary: $60,000 - $80,000 per year

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