Strategic Operations Manager

hace 4 semanas


Xico, México Scale Ai A tiempo completo

We are in a rapid growth phase, onboarding new customers and launching products frequently. This brings up new strategic questions and tactical challenges that need to be addressed. As part of our highly motivated team of operators and collaborators, you will ensure the Trust and Safety of all Scale platforms and contributors.

This role offers a unique blend of operations, process improvement, and cross-functional leadership. You will work with multiple teams across the company and globally, including Engineering, Marketing, Operations, Analytics, and others.

Your responsibilities will include:

  • Leading cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market)
  • Developing new products or enhancing existing ones to meet internal Trust & Safety goals
  • Collaborating with stakeholders to improve processes for new and existing customers
  • Coordinating with legal, operations, and product teams, as well as external vendors, to develop risk management strategies for Scale's marketplace, internal teams, and customer engagements
  • Building, maintaining, and regularly communicating detailed reporting for leaders across the company who will use your team's insights to inform their operations and strategy

You would be an ideal fit if you have:

Industry experience in risk, trust & safety, fraud, and/or consulting in a top-tier firm

An undergraduate degree from a top university in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business

Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis) and solving problems across multiple functions and stakeholders

Experience operationalizing scalable solutions and structure within complex environments

Nice to haves:

Experience with SQL and/or another database language, understanding and hands-on experience with SQL and/or another database language, ability to handle, analyze, and interpret large datasets

Experience with Python and/or Mode Notepad scripting

About Salary: $150,000 - $180,000 per year, depending on experience


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