Service Director

hace 4 semanas


Xico, México Kone A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Service Director to lead the strategic development and implementation of our elevator and escalator maintenance business in Mexico. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities:

  • Collaborate with Regional Directors to develop and achieve regional budgets, utilizing KONE business processes.
  • Lead maintenance operations in the unit, ensuring compliance with global guidelines and identifying opportunities for growth and improvement.
  • Establish and maintain high-level relationships with customers to promote KONE's products and services.
  • Drive commitment to shared objectives among team members, providing feedback and coaching for development.

Requirements:

  • 4-year university degree and 5+ years of professional experience in service operations and sales management.
  • Business understanding of competition compliance, change management, conceptual/analytical thinking, and communication skills.
  • Bilingual in Spanish and English.

About KONE:

KONE is a global leader in the elevator and escalator industry, providing innovative solutions that improve the flow of urban life. We are committed to sustainability, innovation, and customer satisfaction, and we value diversity, equity, and inclusion in our workplace.



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