Customer Service Liaison Specialist
hace 1 mes
The Customer Service Liaison Specialist at Citi plays a pivotal role in delivering exceptional customer experiences. This intermediate-level position requires strong analytical and communication skills to resolve client issues efficiently.
Key Responsibilities:
Serving Clients with Excellence
Interact with internal partners and external clients as the primary point of contact, collaborating with key teams to identify and resolve issues.
Providing Timely Solutions
Answer customer inquiries in a prompt and efficient manner, ensuring compliance with departmental standards.
Conducting Analysis and Communication
Conduct necessary analyses to address client needs and communicate resolutions clearly and concisely.
Maintaining Client Relationships
Develop and maintain client portfolios through regular calls and face-to-face interactions, as needed.
Staying Informed and Adaptable
Inform clients about system failures or market issues and provide regular resolution updates.
Qualifications and Requirements
This role requires:
- 0-2 years of relevant experience
- Experience in customer service is preferred
- Computer proficiency
- Clear and concise written and verbal communication
- Investigative and analytical skills
- Able to present concepts and influence change
- Deliver high-quality customer service with a focus on building client relationships and achieving quality results
- Ability to work under limited supervision within a team environment
Education and Certifications
Bachelor's degree or equivalent experience is required.
Salary and Benefits
The estimated annual salary for this position is around $65,000-$80,000, depending on location and experience. Citi offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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