Customer Success Associate

hace 1 semana


Xico, México Qualtrics A tiempo completo
About the Role

We are seeking a highly motivated and results-driven Customer Success Associate to join our team at Qualtrics. As a key member of our Customer Operations organization, you will play a pivotal role in helping our customers deliver extraordinary business results.

Key Responsibilities
  • Engage with finance, marketing, product, engineering, sales, legal, security, and other internal stakeholders to produce deliverables for our customer-facing teams.
  • Provide critical, value-added deliverables to our XM Success team and customers to help them realize maximum value from the Qualtrics partnership.
  • Help retain and expand client subscriptions, the lifeblood of the SaaS business model.
  • Drive the renewal process forward, from reaching out to our internal customer-facing teams to coordinate a renewal process, to working directly with the client to confirm a renewal.
What You'll Need
  • Bachelor's degree
  • Strong prioritization skills with the ability to be proactive
  • Collaboration skills
  • Proficient written and verbal English communication
  • Desire to improve processes and work through ambiguity
  • Interest in the technology industry
  • Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial
What We're Looking For

We have a dynamic and supportive team environment where we have each other's backs. We win together. Our team meetings are designed to foster collaboration and open communication.



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