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Enterprise Support Specialist
hace 1 mes
About the Opportunity
In this exciting role as an Enterprise Support Specialist, you will play a crucial part in delivering reliable infrastructure and application operations that meet the expectations of our business across the entire application portfolio.
Your Key Responsibilities
Collaborate with cross-functional teams to ensure operational readiness for new applications and features.
Partner with stakeholders to define roadmaps for applications and processes, driving continual service improvement and innovation.
Thoroughly understand ITIL processes related to incident management, problem management, and application life cycle management.
Monitor and analyze business operational and technical key metrics, effectively articulating complex problems and solutions to varied audiences.
Contribute to large-scale initiatives such as upgrades, ensuring compliance with internal and external standards.
Stay up-to-date with emerging technologies and contribute to a continuous learning culture.
About You
You're a great fit for this role if you have experience supporting applications built on modern architecture and cloud infrastructure. With 2-3 years of experience as an Application Support Analyst, you should be responsible for monitoring and analyzing key metrics.
What's in it For You?
As an Enterprise Support Specialist at Thomson Reuters, you'll enjoy a hybrid work model, comprehensive benefits, and a chance to grow professionally in a flexible work environment that celebrates diversity and inclusion.
About Our Benefits
We offer:
- A competitive salary range of $80,000 - $110,000 per year, depending on your location and experience.
- A generous benefits package, including health insurance, retirement plans, and paid time off.
- A hybrid work model that allows you to balance remote and office work.
- Ongoing training and development opportunities to help you grow in your career.
- A collaborative and inclusive work environment that values diversity and promotes employee well-being.
About Thomson Reuters
At Thomson Reuters, we're committed to helping our customers pursue justice, truth, and transparency. We're a global business with a diverse team of over 26,000 employees across more than 70 countries. Join us and help shape the industries that move society forward.
We're an Equal Employment Opportunity Employer
We believe in fostering a culture of equality, diversity, and inclusion, where everyone has the opportunity to contribute and grow professionally. If you're passionate about making a difference and want to join a dynamic team, apply today.
