Regional Scale Manager for SAP Preferred Success
hace 1 mes
Drive customer success at scale with a leading cloud company.
About the Job
As a Regional Scale Manager for SAP Preferred Success, you will play a critical role in driving customer success across the contract lifecycle. You will lead a team of Customer Success Partners to implement, expand, and scale business, ensuring long-term customer success.
Main Responsibilities
• Lead a team of Customer Success Partners to proactively engage with customers and drive success across the contract lifecycle.
• Collaborate with regional and global leadership teams to leverage expertise and drive customer outcomes.
• Develop and implement strategies to drive customer success, including monitoring SLA performance and maintaining high levels of customer satisfaction.
• Contribute to the development of a library of success plays and best practices to drive customer success.
About the Ideal Candidate
We are seeking a highly skilled and experienced professional with a strong background in customer success and leadership. The ideal candidate will have:
• Fluency in English and Spanish (or Portuguese) is required.
• Strong understanding of SAP's Preferred Success and Scale delivery is an advantage.
• Experience in territory management and accountability is essential.
• Strong communication and negotiation skills are required.
About the Company
SAP is a leading cloud company that enables more than 400,000 customers worldwide to work together more efficiently and use business insight more effectively. We offer a highly collaborative team environment, opportunities for personal growth and development, and a commitment to diversity and inclusion.
Benefits
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, as well as a range of benefits including:
• Comprehensive health insurance
• Retirement savings plan
• Flexible working models
• Opportunities for career growth and development
The estimated annual salary for this position is $150,000.
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