Regional Scale Manager for SAP Preferred Success

hace 1 mes


Xico, México Sap Se A tiempo completo

Drive customer success at scale with a leading cloud company.

 

About the Job

As a Regional Scale Manager for SAP Preferred Success, you will play a critical role in driving customer success across the contract lifecycle. You will lead a team of Customer Success Partners to implement, expand, and scale business, ensuring long-term customer success.

 

Main Responsibilities

• Lead a team of Customer Success Partners to proactively engage with customers and drive success across the contract lifecycle.

• Collaborate with regional and global leadership teams to leverage expertise and drive customer outcomes.

• Develop and implement strategies to drive customer success, including monitoring SLA performance and maintaining high levels of customer satisfaction.

• Contribute to the development of a library of success plays and best practices to drive customer success.

 

About the Ideal Candidate

We are seeking a highly skilled and experienced professional with a strong background in customer success and leadership. The ideal candidate will have:

• Fluency in English and Spanish (or Portuguese) is required.

• Strong understanding of SAP's Preferred Success and Scale delivery is an advantage.

• Experience in territory management and accountability is essential.

• Strong communication and negotiation skills are required.

 

About the Company

SAP is a leading cloud company that enables more than 400,000 customers worldwide to work together more efficiently and use business insight more effectively. We offer a highly collaborative team environment, opportunities for personal growth and development, and a commitment to diversity and inclusion.

 

Benefits

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, as well as a range of benefits including:

• Comprehensive health insurance

• Retirement savings plan

• Flexible working models

• Opportunities for career growth and development

 

The estimated annual salary for this position is $150,000.



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