Transformational Customer Success Manager
hace 2 semanas
About SAP
We're a global leader in enterprise software, serving over 400,000 customers worldwide. Our mission is to help organizations run better and achieve their goals.
Our Culture
We value diversity, inclusion, and collaboration. We believe that every individual brings unique strengths and perspectives, and we strive to create an environment where everyone can thrive.
Your Role
As a Solution Customer Success Manager, you'll be responsible for driving customer success across the Customer Value Journey cycle. You'll work closely with customers to understand their needs, develop tailored strategies, and deliver exceptional results.
Key Responsibilities
- Lead a team of Sol Area S-CSMs to develop and implement account strategies and consumption plans
- Build trusted relationships with customers to support value-based consumption activities
- Monitor SLA performance and maintain high levels of customer satisfaction
- Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle
- Leverage data and tools to track and manage targeted adoption and consumption activities
- Act as primary point of escalation for customers' account issues
- Contribute to the library of success plays and best practices to drive customer success
- Identify opportunities to grow SAP's footprint through expansion of licenses or services
What You'll Need
To succeed in this role, you'll need:
- Experience in customer success management or a related field
- Deep knowledge of SAP solutions and industry trends
- Excellent communication and interpersonal skills
- Ability to analyze complex data and develop actionable insights
- Strong problem-solving and strategic thinking skills
- Experience managing a function or discrete business unit
What We Offer
At SAP, you'll enjoy a competitive salary of $120,000 - $180,000 per year, depending on experience. You'll also have access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About the Location
This role is based in Virtual - Colombia, with occasional travel required (0-20% of the time). You'll have the opportunity to work with a dynamic team and contribute to driving mutual growth with our customers.
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