Customer Service Ambassador

hace 1 día


Guadalajara, Jalisco, México Helpware Inc. A tiempo completo

About Us:Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**Position Overview:**

In the role of a Customer Service Representative, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience. Your primary responsibilities will include:

  • Becoming an expert on the product, knowing all the specifics of its functioning.
  • Providing first-level support to customers via various communication channels in a timely and professional manner.
  • Responding to customer needs and ensuring customer requests are handled in an appropriate and timely manner.
  • Providing cutting-edge service in a friendly, confident, and knowledgeable manner.
  • Utilizing various Helpware and client-based tools and applications for customer support.
  • Fully dedicating to a 40-hour work week with shifting schedules.
  • Performing other related tasks assigned by managers of the clients and/or Helpware.

**Qualifications:**

To succeed in this role, you will need to possess the following skills:

  • Soft Skills:
    • Proactive and empathetic approach
    • Patience
    • Emotional intelligence
    • Resiliency
    • Problem-solving skills
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multitask, prioritize, and manage time effectively
  • Hard Skills:
    • Basic computer skills
    • Excellent verbal and/or written knowledge of the required language

**Education and Experience:**

A high school diploma or equivalent is required, and 1+ year of experience in any customer service area is preferred. Technical skills, including experience working with CRM and ticket systems, are also beneficial.



  • Guadalajara, Jalisco, México Wexpand A tiempo completo

    **Job Title: Customer Service Ambassador**At Wexpand, we're seeking a highly skilled and motivated Customer Service Ambassador to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.**Key Responsibilities:**• Provide prompt and courteous support to...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsWe're a company that prioritizes people over profits. Our mission is to deliver exceptional service to our clients while ensuring our employees are satisfied and valued. We believe that by putting people first, we can provide high-quality service and build strong relationships with our clients.Job SummaryWe're seeking a passionate and...


  • Guadalajara, Jalisco, México Flextal Staffing Llc A tiempo completo

    The Customer Service Ambassador is a vital role at Flextal Staffing Llc, responsible for providing exceptional service to guests, residents, and employees. This position requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:Manage telephone answering and reception duties, taking complete...


  • Guadalajara, Jalisco, México Flextronics - The Flex Company A tiempo completo

    Customer Service RepresentativeAt Flextronics - The Flex Company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Utilize system applications and resources to provide comprehensive and...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our Team is GrowingWe are seeking...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About Tata Consultancy Services (TCS)TCS is a leading IT services, consulting, and business solutions company that provides a unique blend of consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering, and assurance services through its Global Network.Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're dedicated to putting people first. We believe that by prioritizing employee satisfaction, we can deliver exceptional service to our clients. Our mission is to provide a better kind of outsourcing, centered around people and their needs.Job SummaryWe're seeking a highly skilled and customer-focused individual to join our team as a...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're committed to putting people first. We believe that by prioritizing employee satisfaction, we can deliver exceptional service to our clients. Our approach to outsourcing is centered around people, and we're dedicated to creating a better way of doing business.Job SummaryWe're seeking a highly skilled Customer Service Representative...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Service RepresentativeIn this role, you will be the face of Helpware, providing exceptional customer experiences through personalized, friendly, and informative interactions.Key Responsibilities:Develop in-depth knowledge of our product to effectively address customer inquiries, troubleshoot issues, and provide guidance on basic problem-solving...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About the RoleTata Consultancy Services (TCS) is a leading IT services company that offers a unique blend of consulting, technology, and business process services. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Key ResponsibilitiesAnswer inbound calls from clients in the US, providing...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Tata Consultancy Services (TCS) is a leading IT services company that offers a unique blend of consulting, technology, and business process services.We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:• Answer inbound calls from clients in the US, providing exceptional customer service and support.•...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    **About the Role**At Helpware, we're seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our global support team, you will be responsible for providing exceptional customer service to our clients in multiple languages.**Key Responsibilities**:• Identify customer issues and collaborate with the team...


  • Guadalajara, Jalisco, México Xtendops A tiempo completo

    XtendOps is a company that values its people and is committed to innovation in customer service. We're not just solving IT questions, we're building a team of talented professionals who share our passion for excellence.We're looking for individuals who are passionate about delivering exceptional customer experiences and are eager to grow with our company. As...


  • Guadalajara, Jalisco, México Helpware Inc. A tiempo completo

    About Us: Helpware Inc. is a technology-driven company that provides Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Job Overview:** In the role of a...


  • Guadalajara, Jalisco, México Traffic Tech A tiempo completo

    About the Role:Traffic Tech is a leading logistics company with a global presence, offering innovative solutions for moving freight by land, sea, and air. We're seeking a highly skilled Customer Service Representative to join our team in Guadalajara.Key Responsibilities:Provide exceptional customer service to clients, resolving issues and concerns in a...


  • Guadalajara, Jalisco, México Lingble A tiempo completo

    About LingbleLingble is a pioneering e-commerce platform that empowers businesses to sell their products globally through customized online shops. We collaborate with fashion brands and consumer goods companies to expand their reach beyond their domestic markets. Our mission is to simplify cross-border e-commerce and connect businesses with customers...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a company that puts people first. Our mission is to provide exceptional customer service while prioritizing employee satisfaction. We believe that by enhancing our employee experience, we can deliver high-quality service to our clients.Job SummaryWe're seeking a skilled Customer Service Representative to join our team. As a key point of...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    In the role of a Customer Service Representative at Helpware, you will address a variety of customer inquiries in a personalized, friendly, and informative manner, ensuring an exceptional customer experience.**Key Responsibilities:**Become an expert on our product, knowing all the specifics of its functioning and features.• Address customer inquiries,...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Support Representative to join our Helpware team. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Provide personalized, friendly, and...


  • Guadalajara, Jalisco, México Meztal A tiempo completo

    About the RoleWe are seeking a dedicated and part-time Customer Service Representative to join our team at MezTal. As a key member of our support team, you will be the first point of contact for customers who use our unique hardware product, which connects to TVs via HDMI and supports auto-play through HDMI-CEC technology.Key ResponsibilitiesHardware...