Customer Service Ambassador
hace 5 días
About Helpware
We're a company that puts people first. Our mission is to provide exceptional customer service while prioritizing employee satisfaction. We believe that by enhancing our employee experience, we can deliver high-quality service to our clients.
Job Summary
We're seeking a skilled Customer Service Representative to join our team. As a key point of contact for our clients, you'll be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Answer corporate telephone calls and respond to client inquiries
- Close event and orders at the end of each month
- Transfer event orders and manage client accounts
- Process returns and resolve commission disputes
- Issue and track Award credits
- Manage incoming inquiries from the Advocate community
- Document and follow up with client and Advocate leads
- Collaborate with Advocate Admin Associate on projects and tasks
- Ensure new Advocates are effectively prepared to start
- Work with Advocate Admin Associate on Advocate Renewals
Requirements
- Excellent communication skills
- C1 English Proficiency
- Empathy and patience
- Problem-solving abilities
- Time management skills
- Computer literacy
- Teamwork and collaboration
- Adaptability and flexibility
- Multilingual skills
- Previous customer service experience preferred
What We Offer
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Nutritionist
- Convenient Partnerships for Food and More
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