Customer Service Ambassador
hace 1 día
**About the Role**
At Helpware, we're seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our global support team, you will be responsible for providing exceptional customer service to our clients in multiple languages.
**Key Responsibilities**:
• Identify customer issues and collaborate with the team to find practical solutions.
• Take ownership of customer cases, ensuring end-to-end resolution.
• Provide service to our global customer base in multiple languages.
• Take ownership of customer issues, solve problems, and handle cases from start to finish.
• Work collaboratively with the team.
• Attend regular meetings with team members and managers.
• Participate in projects as assigned.
**Required Skills and Qualifications**:
• Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.
• Communication: Excellent verbal and written communication skills with colleagues and customers.
• Empathy: Genuine care for customers' needs and a passion for helping others.
• Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
• Collaboration: Strong team player who understands the importance of working together for success.
• Language Proficiency: Impeccable written and spoken English and Portuguese proficiency.
**Preferred (Nice to Have) Skills**:
• Tech Savviness: Knowledge of mobile and digital technology.
• Support Experience: Previous work experience in a customer support environment.
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