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Customer Service Coordinator

hace 2 meses

Guadalajara, Jalisco, México Jabil A tiempo completo

Job Summary

As a Customer Service Administrator at Jabil, you will play a vital role in ensuring timely and accurate information is provided to customers regarding their order status and product knowledge requests. Your attention to detail and organizational skills will be essential in processing customer orders and changes according to established policies and procedures. You will also work closely with Finance to maintain Accounts Receivable according to contract terms and provide timely feedback regarding product service failures or customer concerns. Additionally, you will partner with Business Development and/or Sales representatives to meet and exceed customers' service expectations. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Provide timely and accurate information to customers regarding their order status and product knowledge requests.
  • Process customer orders and changes according to established policies and procedures.
  • Work closely with Finance to maintain Accounts Receivable according to contract terms.
  • Provide timely feedback regarding product service failures or customer concerns.
  • Partner with Business Development and/or Sales representatives to meet and exceed customers' service expectations.

Requirements
  • General understanding of cross-functional matrix organization and ability to learn where to go for help.
  • Basic end-user administration knowledge of Jabil's Enterprise Resource System.
  • Basic understanding of bookkeeping and/or accounting fundamentals.
  • Proficient English language reading and writing skills required.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.