Customer Service Representative
hace 23 horas
Company Overview
">Arrow Electronics is a leading global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With over 220,000 leading technology manufacturers and service providers, Arrow guides innovation forward.
The company maintains 228 locations worldwide with over 90 locations served. As a Fortune 109 company, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
">Salary Information
">This role offers an estimated monthly salary range of $16,816.67 - $18,000.00 MXN based on the location in MX-JAL-Tlaquepaque, Mexico.
">Job Description
">We are seeking an experienced Customer Service Representative to join our Digital Team, supporting business operations from our websites - Arrow.com, Verical.com, and MyArrow. This position requires a strategic mindset and interaction with team members across the globe.
The successful candidate will serve as the first point of contact for inbound customer inquiries via phone, email, and chat. They will prioritize a positive customer experience by providing expert-level customer service, interfacing directly with customers for resolution, and maintaining high professionalism and adherence to SLAs.
This role involves greeting customers in a courteous and professional manner, listening carefully to their needs, clarifying and confirming requirements, and ensuring issue resolution and customer satisfaction. Additionally, the representative will maintain basic knowledge of customer products and/or services, utilize internal Arrow resources and tools to handle customer inquiries, troubleshoot, and find the best solution.
They will also document customer information using Salesforce, consistently and accurately maintaining records for accuracy and metric tracking, owning all cases generated by incoming requests from customers until completion, and providing prompt follow-up with end-user customers.
">Required Skills and Qualifications
">To succeed in this role, you should possess:
- Bachelor's degree or High School diploma
- 1 year of experience in customer service / e-commerce support
- Microsoft Office skills – basic or intermediate
- Fluent in English
- Attentive to detail
- Strong written and verbal communication skills
Benefits
">We offer a competitive benefits package, including:
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym
Work Arrangement
">This is a hybrid role, requiring 3 days in office and 2 days working from home.
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