Customer Service Coordinator

hace 3 días

Ciudad de México, Ciudad de México Aig A tiempo completo
About the Role

The Latin American Region (LAR) Customer Service Coordinator is a critical position that requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment. As a key member of the AIG Travel Guard team, you will be responsible for coordinating risk mitigation activities, providing superior customer service, and ensuring that clients receive the best possible support during their time of need.

Main Responsibilities
  • Arrange clinic/hospital services, medical evacuations, and other emergency assistance for clients
  • Track delayed luggage, explain process for trip cancellation and trip interruption benefits, and provide customer service to insured travelers
  • Care and consideration given to cases managed in respect of technical and operational case management quality, complaints reduction, leakage and cost control, reserving accuracy, quality and ensure department operates within defined regulatory, legal and company policy requirements
  • Assist clients in analyzing their requests in order to provide adequate service
  • Provide customer service to insured travelers regarding policy benefits, verification of coverage, claims and claims general information
  • Document the entire management of each case making sure to have the complete and accurate information
Requirements
  • 2+ years of experience in customer service, preferably with international service desirable, but not required
  • College degree preferred, not required
  • Fluent (Read, Write, Speak) Spanish, Portuguese, English
  • Basic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook)
  • Teamwork, effective communication skills, problem solving, outstanding customer service, proactive
  • Must have a strong orientation to problem solving and sense of urgency
  • Ability to work with cases that demand a high level of attention, care, fast and accurate responses
What We Offer

AIG is committed to providing a comprehensive benefits package that includes:

  • Total Compensation range from 232,000 MXN to 424,000 MXN based on experience
  • Paid Time Off; Up to 20 days each year after the first year with the AIG
  • Company provided language instruction (English/Portuguese)
  • A range of learning opportunities for employees to hone their professional skills

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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