Senior Manager, Total Rewards Services, Global Business Services

hace 2 semanas

Veracruz, Veracruz-Llave, México Warner Media, Llc. A tiempo completo
Job Summary

We are seeking a highly experienced and skilled Senior Manager to lead our Total Rewards Services organization in Mexico City. The successful candidate will be responsible for delivering best-in-class operations to our stakeholders, driving continuous improvements, and fostering a culture of innovation within the team.

Key Responsibilities
  • Lead the day-to-day operations of all assigned process areas across the global annual rewards cycle, severance and accrual processes, and Latin America pre-payroll, benefits, and leaves administration.
  • Ensure a high standard of delivery to meet SLA's/KPI's and provide an exceptional employee experience.
  • Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team.
  • Manage and maintain effective internal and external relationships with 3rd party vendors/partners.
  • Work in partnership with the Centre of Excellence Total Rewards regional LATAM teams and global compensation team in the US.
  • Ensure processes achieve full compliance with policy and control environment including data privacy and SOX.
  • Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns.
  • People management/leadership of the team including succession planning, coaching, developing talent, and creating a strong employee culture.
Requirements
  • 5+ years in Human Resources, including 3+ years in Shared Services/Delivery.
  • Proven expertise in leading Total Rewards/HR support functions and managing operations in a multinational environment.
  • Bachelor's degree in Human Resources or related field required.
  • Fluent in English and Spanish, Portuguese is preferred but not required.
  • Strong familiarity with HR and benefits systems, particularly Workday and Benify.
  • Demonstrated leadership in multinational operations.
  • Proven ability to lead, engage, and build positive team cultures.
  • Strong relationship and negotiation skills.
  • Skilled in process management, improvements, and re-engineering.
  • Excellent planning, time management, prioritization, delegation, and follow-up skills.
  • Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.
  • International experience is required, along with willingness and ability to travel internationally.
  • Exceptional communication skills, capable of conveying complex information clearly.
  • Strong business and technical acumen with an inspiring leadership presence.

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