Collections Specialist

hace 2 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Role Summary

We are seeking a skilled Collections Analyst to join our Global Indirect Collection Team in LATAM. As a key member of our team, you will be responsible for building strategic relationships with customers, understanding their business models, and identifying challenges in the payment process.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their business needs and identifying opportunities for improvement.
  • Collaborate with internal stakeholders, including Credit Analysts, Sales, and Account Management teams, to drive financial decisions and resolve disputes.
  • Conduct critical calls with Order Management groups to review dispute status, negotiate resolution timelines, and escalate cases as needed.
  • Participate in business enhancement projects across countries and regions to drive process improvements and increase efficiency.
Requirements
  • Bachelor's or Master's degree in Finance, Administration, Business, Economics, or a related field.
  • Advanced English language skills.
  • 1 year of experience in collection, customer service, accounts payable, or receivable.
  • Experience working with diverse cultures within the LATAM region.
  • Understanding of collection strategies and financial concepts.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Ability to build relationships across teams and partners.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

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