Collections Specialist

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

We are seeking a highly skilled Collections Analyst to join our team at Hewlett Packard. As a Collections Analyst, you will be responsible for analyzing and researching customer receivables account delinquency and determining the type of communication method to facilitate payment.

Responsibilities
  • Analyze and research customer receivables account delinquency and determine the type of communication method to facilitate payment
  • Resolve disputes related to customer payment on delinquent accounts and negotiate and ensure payment from customer
  • Recognize trends for non-payment and resolve the issues by engaging internal partners at all levels
  • Initiate the dispute resolution process with internal HP partners and follow issue and ensure resolution for HP and customer
  • Analyze at-risk customers and partners and recommend account strategies to prevent delinquencies
  • May train new team members
Requirements
  • First level university degree with a focus in business or economics; MBA preferred
  • Typically 4-6 years of experience in credit internally or in banking; or in collection
Skills
  • Strong written and verbal communication, negotiation, and conflict resolution skills
  • Developed accounting knowledge
  • Solid problem solving skills
  • Good computer skills
  • Developed prioritization skills
  • Solid understanding of risk mitigation tools
  • Basic relationship building skills
  • Basic project management skills
  • Basic leadership skills
  • Advanced understanding of collection processes, financial principles and channel partners
  • Advanced understanding of HP's dispute management process
  • Strong understanding of collection processes and financial concepts
  • Strong understanding of customer's internal payment processes
  • Strong influence skills
Impact/Scope
  • Impacts external on-going customers
  • Ability to influence high value of credit grants or collections


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