Collections Specialist
hace 2 semanas
We are seeking a highly skilled Collections Analyst to join our team at Hewlett Packard. As a Collections Analyst, you will be responsible for analyzing and researching customer receivables account delinquency and determining the type of communication method to facilitate payment.
Responsibilities- Analyze and research customer receivables account delinquency and determine the type of communication method to facilitate payment
- Resolve disputes related to customer payment on delinquent accounts and negotiate and ensure payment from customer
- Recognize trends for non-payment and resolve the issues by engaging internal partners at all levels
- Initiate the dispute resolution process with internal HP partners and follow issue and ensure resolution for HP and customer
- Analyze at-risk customers and partners and recommend account strategies to prevent delinquencies
- May train new team members
- First level university degree with a focus in business or economics; MBA preferred
- Typically 4-6 years of experience in credit internally or in banking; or in collection
- Strong written and verbal communication, negotiation, and conflict resolution skills
- Developed accounting knowledge
- Solid problem solving skills
- Good computer skills
- Developed prioritization skills
- Solid understanding of risk mitigation tools
- Basic relationship building skills
- Basic project management skills
- Basic leadership skills
- Advanced understanding of collection processes, financial principles and channel partners
- Advanced understanding of HP's dispute management process
- Strong understanding of collection processes and financial concepts
- Strong understanding of customer's internal payment processes
- Strong influence skills
- Impacts external on-going customers
- Ability to influence high value of credit grants or collections
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