Cash Collections Specialist

hace 4 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

In credit and collections at Hewlett Packard, you will develop negotiation skills that are highly valued in the financial industry.

As a key player in multiple teams, you will have a wide network and exposure to various departments.

**Responsibilities:**

  • Analyzes and researches customer receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer.
  • Recognizes trends for non-payment and resolves issues by engaging internal partners.
  • Utilizes a strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.
  • Reduces the time spent on the account through increased portfolio effectiveness.
  • Minimizes Write Offs and Bad Debts through early identification of risk receivables.
  • Provides strong evidence of leadership capabilities through performing by example.

**Education and Experience Required:**

  • First-level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 2-4 years of experience in collection.

**Knowledge and Skills:**

  • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
  • Intermediate accounting knowledge.
  • Intermediate problem-solving skills.
  • Basic computer skills.
  • Intermediate prioritization skills.
  • Basic understanding of risk mitigation tools.
  • Intermediate understanding of HP's order management process.
  • Intermediate understanding of HP's dispute management process.
  • Intermediate understanding of collection processes and financial concepts.
  • Intermediate influence skills.
  • Data analysis: Power Bi & advanced excel.
  • Nice to have: Programming (PowerQuery and Python).

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