Administrative and Operational Coordinator
hace 5 horas
Diez Consulting is seeking a highly skilled and experienced Administrative and Operational Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth daily operations of our office in Mexico City, working closely with our office in Chicago to ensure seamless communication and collaboration.
Key Responsibilities- Ensure the performance monitoring and reporting of weekly activities
- Supervise the training of new dispatchers
- Act as the top-level escalation manager in Mexico, ensuring timely resolution of escalations and communication with our Chicago office
- Continuously improve dispatcher processes by leading operations
- Make decisions within your field of work, consulting with the Chicago office as needed
- Facilitate cross-channel feedback from customers and employees to management and executive teams
- Work with the Chicago office to ensure operations are running smoothly
- Identify and resolve operational process problems
- Design and maintain clear operational guides to ensure consistency of operations
- Deliver reports to the management team and owners to provide insight into the overall efficiency of the business
- Collaborate with management to set departmental and organization-wide goals
- Fluent English language skills
- Passionate about providing excellent customer service
- Open-minded team player
- Intermediate Excel skills
- Strong analytical skills and a structured way of working
- Ability to take responsibility and work independently
- Good time management, prioritization, and multitasking abilities
- Excellent interpersonal skills to build strong relationships with colleagues
- Effective English communication, including speaking, writing, and active listening
- Able to give and receive feedback and constructive criticism from various channels
- Great strategic planning and problem-solving skills
- Methodical about analyzing processes and systems to fully understand their functions
- Proactive research skills used in seeking out opportunities to advance and improve the organization
- Strong project management skills
- Collaboration and teamwork skills
- Leadership skills, including motivation, goal-setting, and monitoring progress
- Comfortable in a high-pressure environment
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