Customer Service Representative
hace 1 mes
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. This role will involve providing exceptional support to our English and Spanish-speaking customers, resolving inquiries, and ensuring a positive customer experience.
Key Responsibilities:
- Provide accurate information regarding products, services, policies, and procedures.
- Handle and resolve customer complaints, escalating issues as necessary to ensure timely resolution.
- Assist customers with order placement, tracking, cancellations, and returns.
- Troubleshoot technical issues and provide basic technical support to customers.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless customer service delivery.
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
- Stay updated on product knowledge, industry trends, and best practices in customer service.
- Meet and exceed individual and team performance targets.
Requirements:
- Fluent in both English and Spanish (written and verbal) is required.
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using CRM systems and other customer support tools.
- Flexibility to work non-traditional hours including evenings and weekends if required.
- A positive attitude and willingness to learn and adapt.
Job Type: Full-time, Part-time
Experience: Customer Service: 1 year (required)
Language: English (required) - Spanish (required)
-
Customer Service Ambassador
hace 4 semanas
Zacatecas, Zacatecas, México Virtual Champs Global Inc. A tiempo completoWe are seeking a highly skilled and customer-focused individual to fill the role of Customer Service Ambassador at Virtual Champs Global Inc. This position involves providing exceptional support to our English and Spanish-speaking customers, resolving inquiries, and ensuring a positive customer experience.Key Responsibilities:Provide accurate information...
-
Sales Engineer Enterprise Networks
hace 4 semanas
Zacatecas, Zacatecas, México Corning A tiempo completoAbout the RoleWe are seeking a highly skilled Sales Engineer to join our team at Corning Optical Communications. As a Sales Engineer, you will be responsible for maximizing sales of our products in assigned accounts, while maintaining positive customer relationships.Key ResponsibilitiesAchieve planned sales levels and budgets by implementing account...
-
Mining Site Sales Engineer
hace 4 semanas
Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Mining Site Sales Engineer to join our team at FLSmidth S.A. de C.V. This is a fully remote position, requiring up to 75% travel to sites in Central and South Mexico.Key ResponsibilitiesArrange sales calls and meet with customers to sell our aftermarket parts/consumables, rebuilds & modernizations, and services...
-
Deployment Specialist
hace 4 semanas
Zacatecas, Zacatecas, México Carrier A tiempo completoJob SummaryWe are seeking a highly skilled Deployment Specialist to join our team at Carrier. As a key member of our organization, you will be responsible for executing multiple projects simultaneously, coordinating internal resources, and providing exceptional customer support.Key ResponsibilitiesExecute multiple projects simultaneously to defined...
-
Mining Site Sales Engineer
hace 1 mes
Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Sales Engineer to join our team in Mexico. As a Sales Engineer, you will be responsible for selling our aftermarket parts, consumables, rebuilds, and services portfolio to mining customers in Central and South Mexico.Key ResponsibilitiesArrange sales calls and meet with customers to sell our...
-
Digital Marketing Coordinator
hace 4 semanas
Zacatecas, Zacatecas, México Jetfuel A tiempo completo**About Jetfuel Agency**Jetfuel.agency is a digital marketing agency that specializes in driving measurable performance for e-commerce clients with revenues over $5M. Our clients appreciate our no-nonsense approach, innovative strategies, and ability to deliver results.We're looking for a Client Strategy Coordinator to join our team. As a key member of our...
-
Digital Marketing Coordinator
hace 4 semanas
Zacatecas, Zacatecas, México Jetfuel A tiempo completo{"title": "Client Strategy Coordinator", "description": "**About Jetfuel.agency**We're a digital marketing agency that specializes in driving measurable performance for e-commerce clients with a revenue of over $5M. Our clients appreciate our no-nonsense approach, innovative strategies, and ability to deliver results.As a Client Strategy Coordinator, you'll...
-
Salesforce Lead
hace 1 mes
Zacatecas, Zacatecas, México Altitude technology Solutions Inc A tiempo completoSalesforce Developer Job DescriptionJob Summary: We are seeking an experienced Salesforce Lead to drive the implementation, customization, and management of our Salesforce platform. The ideal candidate will have a robust background in Salesforce administration and development, along with strong leadership skills.Key Responsibilities:Lead and mentor a team of...
-
Market Strategist
hace 4 semanas
Zacatecas, Zacatecas, México coty A tiempo completoJob Title: Market StrategistAbout the RoleCoty, a leading beauty company, is seeking a skilled Market Strategist to join its team. As a key member of the supply chain, you will play a crucial role in ensuring the smooth operation of our business.Key ResponsibilitiesDevelop and maintain accurate demand forecasts, taking into account market trends and business...
-
Market Planner
hace 4 semanas
Zacatecas, Zacatecas, México coty A tiempo completoJob SummaryCoty is seeking a highly skilled Market Planner to join our team in Mexico City. As a Market Planner, you will be responsible for assisting in all demand and planning duties, including estimating future product demand, managing inventory at country level, and developing forecast models. You will also monitor and mitigate supply exceptions at...
-
Global Payroll Implementation Specialist
hace 4 semanas
Zacatecas, Zacatecas, México iiPAY A tiempo completoRole OverviewAs a highly motivated and engaged team member at iiPay, you will play a crucial role in the success of our global payroll implementation projects. Your primary responsibility will be to work closely with the project management team to configure and deliver international payroll implementations for our global client base.You will be required to...
-
Customer Service Ambassador
hace 4 días
Zacatecas, México Virtual Champs Global Inc. A tiempo completoWe are seeking a skilled Customer Support Representative to provide exceptional support to our English and Spanish-speaking customers. This role will involve resolving inquiries, ensuring a positive customer experience, and collaborating with other departments to deliver seamless service.Key Responsibilities:Provide accurate product information and assist...
-
Customer Support Representative
hace 5 meses
Zacatecas, México Virtual Champs Global Inc. A tiempo completoWe are seeking a dynamic and customer-focused individual to join our team as an **English and Spanish Customer Support Representative**. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Provide accurate information...
-
Technical Service Representative
hace 5 días
Zacatecas, México Weatherford A tiempo completoJob DescriptionWe are seeking an experienced Technical Service Representative to join our team at Weatherford. In this role, you will be responsible for providing technical support to the production and repair of equipment and/or tools.About the RoleThis is a shop-based role that requires working in a workshop environment to assemble, disassemble, and repair...
-
Technical Service Representative
hace 3 semanas
Zacatecas, México Weatherford A tiempo completoJob Purpose:This role is a shop-based position that involves assembling, disassembling equipment, and performing other tasks under supervision. The individual will also assist senior workshop personnel in preparing and testing equipment. A specified learning plan will be followed, including computer-based learning modules and classroom training. The...
-
Part Time Customer Support Representative
hace 5 meses
Zacatecas, México Webcreek A tiempo completoAre you looking for an opportunity to join a highly-regarded IT development firm? **What You'll Do** - Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers. - Communicating efficiently with other staff as needed to handle requests from Latin American customers. - Utilizing...
-
Lsp Customer Success Manager
hace 5 meses
Zacatecas, México Interprefy A tiempo completo**THE TEAM** The **Corporate Sales team** is focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts. Our new business growth focus is threefold: - **Cross-selling** to our existing customers with...
-
CX Specialist
hace 24 horas
zacatecas, México Better Earth A tiempo completoCX Specialist (GLOBAL CONTRACT) Description The Customer Experience Specialist is an imperative part of the Better Earth team. The Customer Experience Specialist is an enthusiastic and charismatic individual dedicated to enhancing the customer and team experience. The Customer Experience Specialist will communicate professionally with all clients,...
-
Key Account Manager
hace 2 semanas
Zacatecas, México Solo Talento A tiempo completoAbout the Role:As a Key Account Manager, you will be responsible for developing and maintaining strong relationships with our key customers. You will work closely with our sales and marketing teams to identify new business opportunities and provide exceptional customer service.Responsibilities:* Develop and execute sales strategies to drive revenue growth*...
-
Courier/Swing Driver II
hace 2 semanas
Zacatecas, México Fedex Express Lac A tiempo completoJob SummaryFedEx Express Latin America and Caribbean Division is seeking a skilled Courier/Swing Driver II to join our team. As a Courier/Swing Driver II, you will be responsible for operating company vehicles and providing courteous, efficient delivery and pick-up of packages. You will also be responsible for checking shipments for conformance to FedEx...
-
Field Service Engineer
hace 2 semanas
zacatecas, México FLSmidth A tiempo completoField Service Engineer - Mexico (Remote) Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero –...
-
Field Service Engineer
hace 2 semanas
zacatecas, México FLSmidth A tiempo completoField Service Engineer - Mexico (Remote) Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero –...
-
Technical Support Specialist
hace 3 semanas
Zacatecas, México Webcreek A tiempo completoAre you looking for a challenging opportunity to develop your skills in customer support?**Key Responsibilities**- Provide exceptional support to customers through various communication channels, including phone, email, and ticketing systems.- Collaborate with internal teams to resolve customer issues and improve overall service quality.- Develop and...
-
Business Intelligence Sr. Analyst
hace 4 semanas
zacatecas, México Goodyear A tiempo completoGoodyear. Con mayor impulso. Business Intelligence Sr. Analyst Primary Purpose of the Position Lead the backoffice administrative process focused on the Mass Merchandise, National Accounts and Dealers sales channel with the intention of keeping business indicators within acceptable ranges (past due and customer service, among others). Principle Duties and...
-
Zacatecas, México Corning A tiempo completoOverviewCorning is seeking a Sales Engineer for Enterprise Networks to join our team in Mexico. As a Sales Engineer, you will be responsible for maximizing sales of Corning Optical Communications (COC) products in your assigned Accounts in coordination with your fellow sales manager.Main ResponsibilitiesAchieve planned sales levels and maintain positive...
-
Site Engineer
hace 5 meses
Zacatecas, México Mojo Solutions and Services MSS LLC A tiempo completo**Role Description** This is a contract role for a Site Engineer. As a Site Engineer, you will be responsible for overseeing and managing on-site construction projects in Mexico City, Mexico. Your day-to-day tasks will include quality control, communication with project stakeholders, and ensuring that structural engineering and civil engineering standards...
-
Client Partner NORAM
hace 4 semanas
zacatecas, México Tekton Labs A tiempo completoJob Overview: We are looking for a skilled Client Partner. This role involves formulating and implementing a comprehensive sales strategy to develop new accounts and expand existing relationships, significantly contributing to the company's market growth. The applicant must possess a strong background in North American sales and will be expected to enhance...
-
Practicante de Verificación y Control de Protocolos
hace 3 semanas
Zacatecas, México Airbus Helicopters Mexico, S.A. De C.V. A tiempo completo**Job Description:**As a Practicante at Airbus Helicopters Mexico, S.A. de C.V., you will be responsible for verifying, controlling, and archiving completed protocols, as well as modernizing database preparation and reporting on service progress.**Key Responsibilities:**Verify and control protocols to ensure accuracy and completenessModernize database...
-
Courier
hace 5 días
Zacatecas, México Fedex Express Lac A tiempo completoJob SummaryAt FedEx Express Latin America and Caribbean Division, we are seeking a skilled Courier to join our team. As a Courier, you will play a vital role in providing efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.Main ResponsibilitiesOperate non-articulated vehicles safely and...
-
Tire Industry Administrative Specialist
hace 5 días
Zacatecas, México Goodyear A tiempo completoAbout GoodyearAt Goodyear, we are a leading tire manufacturer that operates with greater drive. We offer a dynamic work environment and competitive compensation package.Job SummaryWe are seeking an experienced Business Intelligence Sr. Analyst to lead our backoffice administrative process focused on the Mass Merchandise, National Accounts, and Dealers sales...
-
Sales Engineer, Enterprise Networks
hace 1 mes
zacatecas, México Corning A tiempo completoDate: 15 Oct 2024 Location: Granda C.P., Mexico State, MX, 11529 Company: CorningRequisition Number: 65091 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful...