Part Time Customer Support Representative

hace 4 meses


Zacatecas, México Webcreek A tiempo completo

Are you looking for an opportunity to join a highly-regarded IT development firm?

**What You'll Do**
- Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.
- Communicating efficiently with other staff as needed to handle requests from Latin American customers.
- Utilizing internal systems to further education as well as attempt to replicate the software behavior that the customer may experience.
- Engaging team members for assistance and escalating to management when necessary.
- Working daily with customers to provide them with information on the scope of support and training regarding the products and services to ensure their satisfaction.
- Ability to travel once a month to provide support and training services to the client in Mexico City.
- Providing written translation between Spanish and English for all the above communications with the customer.

**What You Have**

**Must Have**:

- **3+ years of experience in customer support or a related field, preferably in the software industry.**:

- Strong phone contact handling skills and active listening abilities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in business analysis of software products is a plus
- **Familiarity with Zoho Helpdesk, Slack, Gmail, TeamViewer, and MS Remotdesktop.**:

- Familiarity with ticketing systems and customer support software.
- Experience working with SQL SSMS is a plus.
- Patience, empathy, and a genuinely customer-oriented attitude.
- Technical proficiency and ability to learn new software and systems.
- Fluent in Spanish and English, both written and spoken.
- **Willingness to provide support on-site in Mexico City once a month.**

**What You'll Gain**
- Competitive salary with regular revisions.
- Many excellent programs and benefits.
- In-house IT and English training and certifications.
- Flexible work environment.
- International team with opportunities to work abroad.

**Job Type**: Part-time

Application Question(s):

- Are you willing to work onsite in Mexico City once a month?

**Experience**:

- Customer Support: 3 years (required)
- Zoho Helpdesk: 2 years (required)
- TeamViewer: 2 years (required)

**Language**:

- English (required)



  • Zacatecas, México Virtual Champs Global Inc. A tiempo completo

    We are seeking a dynamic and customer-focused individual to join our team as an **English and Spanish Customer Support Representative**. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Provide accurate information...


  • Zacatecas, Zacatecas, México Webcreek A tiempo completo

    Are you looking for a challenging opportunity to join a reputable IT development firm, Webcreek, as a Customer Support Specialist?**Key Responsibilities**- Document all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.- Communicate efficiently with other staff as needed to handle...


  • Zacatecas, Zacatecas, México Virtual Champs Global Inc. A tiempo completo

    We are seeking a dynamic and customer-focused individual to join our team as an English and Spanish Customer Support Representative. This role will involve providing exceptional support to our English and French-speaking customers, resolving inquiries, and ensuring a positive customer experience.**Key Responsibilities:**• Provide accurate information...


  • Zacatecas, Zacatecas, México Concord Servicing A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Concord Servicing. As a key member of our customer service department, you will be responsible for managing and directing a team of customer service representatives to ensure exceptional customer experiences.Key ResponsibilitiesTeam Management: Lead and...

  • Sales Representative

    hace 1 semana


    Zacatecas, Zacatecas, México Mattel A tiempo completo

    **Job Summary**We are seeking a highly skilled and motivated individual to join our team as a Sales Representative. As a key member of our sales team, you will be responsible for maintaining information bases and KPI's dashboards, generating business analysis, and managing annual customer booking.**Key Responsibilities**Maintenance of information bases and...

  • Site Engineer

    hace 4 meses


    Zacatecas, México Mojo Solutions and Services MSS LLC A tiempo completo

    **Role Description** This is a contract role for a Site Engineer. As a Site Engineer, you will be responsible for overseeing and managing on-site construction projects in Mexico City, Mexico. Your day-to-day tasks will include quality control, communication with project stakeholders, and ensuring that structural engineering and civil engineering standards...


  • Zacatecas, México Interprefy A tiempo completo

    **THE TEAM** The **Corporate Sales team** is focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts. Our new business growth focus is threefold: - **Cross-selling** to our existing customers with...

  • Field Service Engineer

    hace 3 semanas


    Zacatecas, Zacatecas, México FLSmidth A tiempo completo

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at FLSmidth. As a Field Service Engineer, you will be responsible for providing technical support to customers and contractors on FLSmidth equipment during construction, commissioning, and operational maintenance.Key ResponsibilitiesProvide technical support to customers...

  • Site Operations Manager

    hace 3 semanas


    Zacatecas, Zacatecas, México Mojo Solutions And Services Mss Llc A tiempo completo

    **Job Summary**We are seeking a highly skilled Site Engineer to join our team at Mojo Solutions And Services Mss Llc. As a Site Engineer, you will be responsible for overseeing and managing on-site construction projects in Mexico City, Mexico.**Key Responsibilities**:• Oversee and manage on-site construction projects to ensure timely completion and...

  • Field Service Engineer

    hace 3 semanas


    Zacatecas, Zacatecas, México FLSmidth A tiempo completo

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at FLSmidth. As a Field Service Engineer, you will be responsible for providing technical support to customers and contractors on FLSmidth equipment during construction, commissioning, and operational maintenance.Key ResponsibilitiesProvide technical support to customers...

  • Field Service Engineer

    hace 3 semanas


    Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Field Service Engineer to join our team at 532 FLSmidth S.A. de C.V. as an Onsite Technical Support Specialist. As a key member of our team, you will be responsible for providing technical support to our customers and contractors on FLS equipment during construction, commissioning, and operational...

  • Field Service Engineer

    hace 1 semana


    Zacatecas, Zacatecas, México Flsmidth A tiempo completo

    About the RoleFlsmidth is committed to making a difference in the world by developing technology and gaining the know-how to tackle the climate challenge. We believe that our customers can move towards zero emissions in mining and cement, and we need your skills, curiosity, and drive for change to fulfill our goal.Job SummaryWe are seeking a highly skilled...


  • Zacatecas, México Smart Capital Center A tiempo completo

    **ABOUT US** Our clients include some of the largest real estate companies in the US, such as JLL, Pacific Life Insurance, Keybank, and many others. **OPPORTUNITY** We are seeking enthusiastic, high-performing individuals with excellent interpersonal skills, ambition, and adaptability to thrive in a fast-paced environment. This is an exciting opportunity...

  • Field Service Engineer

    hace 1 semana


    Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Job Title: Field Service Engineer - Onsite Technical SupportWe are seeking a highly skilled Field Service Engineer to join our team in the Guerrero area of Mexico. As a Field Service Engineer, you will be responsible for providing technical support to customers and contractors on FLS equipment during construction, commissioning, and operational...

  • Field Service Engineer

    hace 3 semanas


    Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Field Service Engineer to join our team at 532 FLSmidth S.A. de C.V. as an Onsite Technical Support Specialist. As a key member of our team, you will be responsible for providing technical support to our customers and contractors on FLS equipment during construction, commissioning, and operational...


  • Zacatecas, Zacatecas, México Interprefy A tiempo completo

    About the RoleThe LSP Customer Success Manager at Interprefy plays a vital role in overseeing the Language Service Provider (LSP) partner network, ensuring their success and growth within the organization.This position requires a solution-oriented, positive, and forward-thinking individual who excels in timely and effective communication with partners.The...

  • Field Service Engineer

    hace 1 semana


    Zacatecas, Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Job Title: Field Service Engineer - Onsite Technical SupportWe are seeking a highly skilled Field Service Engineer to join our team in Mexico. As a Field Service Engineer, you will be responsible for providing technical support to customers and contractors on FLS equipment during construction, commissioning, and operational...

  • Field Service Technician

    hace 1 semana


    Zacatecas, Zacatecas, México Emerson A tiempo completo

    Job SummaryAs a Field Service Technician for Emerson's Branson Ultrasonics business unit, you will be responsible for providing technical support and repair services for ultrasonic equipment used in plastic joining, metal welding, and cleaning solutions. This role requires a strong technical background in automation, electric, electronics, and mechanical...

  • Field Service Engineer

    hace 1 semana


    Zacatecas, Zacatecas, México FLSmidth A tiempo completo

    Job Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team in Mexico. As a Field Service Engineer, you will be responsible for providing technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.Key Responsibilities:Provide technical support to...

  • Manager - Inside Sales

    hace 3 meses


    Zacatecas, México Excellent Opportunity A tiempo completo

    Source new sales opportunities through inbound lead follow-up and outbound cold calls - Understand customer needs and offer solutions and support - Maintain accurate records of communications and the status of potential clients and follow up effectively. - Qualify leads based on their interest and purchasing capacity. - Collaborate with the sales and...