Lsp Customer Success Manager

hace 6 meses


Zacatecas, México Interprefy A tiempo completo

**THE TEAM**
The **Corporate Sales team** is focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts.

Our new business growth focus is threefold:

- **Cross-selling** to our existing customers with multiple products and solving multiple challenges for them
- **New business with other departments,** countries, and regions for global domination
- **New business with new organizations from leads** we have met at events, hunted, visited our website

Our interdependent teams work together to have the right people doing the right productive tasks. We ensure meaningful contact with our customers quarterly, so Interprefy remains top of mind, and we are a company's first choice for their multi-lingual needs. We have a sales cycle, not a line, and are constantly looking at how we add value strategically to our customers for us to be in a mutually beneficial business relationship.

The **LSP (Language Service Provider) sales team** is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This team focuses on **establishing and fostering partnerships with language service providers** to facilitate the adoption and integration of Interprefy's language solutions into their offerings.

**THE ROLE- KEY RESPONSIBILITIES**

The **LSP Customer Success Manager** at Interprefy **oversees the Language Service Provider (LSP) partner network, ensuring their success and growth within the organization**.
This role requires a **solution-oriented**, **positive**, and **forward-thinking** individual who **excels in timely and effective communication** with partners.
Responsibilities include **retaining and growing the partner network**, **responding to inquiries**, and **keeping partners informed** about industry advancements and Interprefy AI. The role involves **adding value to partners**, identifying **upsell and cross-sell opportunities**, and collaborating with the LSP Partner Manager to attract and develop new partners. Reporting directly to the Strategic Partnership Team Manager, this position offers growth opportunities within a dynamic and expanding organization.

**Role responsibilities**:

- Preparing quotes for LSP clients in ISP, especially those who don't have access to ISP.
- Make sure interpreter training and interpreters are booked when needed.
- Filling in vendor forms or any other documentation requested by clients.
- Providing support in event handovers to Operations and Accounting teams
- Providing general support to the respective sales division
- Assisting in pre-sales activities
- Participation in meetings with client
- Providing customer service, and managing several customer accounts
- Providing any necessary data to the sales team
- Awareness throughout the whole event process from a customer service perspective
- Liaise with accounting for effective and accurate invoicing
- Feedback collation and analysis
- Internal reporting

**KEY EXPERIENCES AND COMPETENCIES**
- Confidence to meet with customers over Teams meetings and make customer phone calls
- Confidence to liaise with external and internal stakeholders at C-level
- Attention to detail
- Technology savvy
- Work independently
- Carry the workload independently while maintaining consistent quality.
- Building relationships
- Follow processes, systems, and documentation; identify issues or barriers to efficiency; recommend improvements
- Communication skills - active listening, negotiation, conflict resolution
- Willingness to learn, adaptive to quick changes.
- Quick learner, operational excellence
- Attention to detail
- Team player and can follow instruction
- Proficient in English

**Job Types**: Full-time, Permanent

Pay: From $25,790.00 per month

**Language**:

- C-level English (required)



  • Zacatecas, México Better Earth A tiempo completo

    About Better Earth">Better Earth is a leading company in the industry, dedicated to providing exceptional customer experiences.">Job Summary">We are seeking an experienced Customer Experience Specialist to join our team. The successful candidate will be responsible for enhancing customer and team experiences.">Main Responsibilities">">Align customer...

  • Launch Operations Manager

    hace 4 semanas


    Zacatecas, México Johnson Electric A tiempo completo

    About Johnson Electric">Johnson Electric is a leading global provider of motion subsystems and motor solutions.">Job Summary">We are seeking a skilled Launch Operations Manager to join our team in Zacatecas, México. The successful candidate will be responsible for leading multiple projects assigned, working independently with Program Managers/Business units...


  • Zacatecas, México Webcreek A tiempo completo

    Webcreek is a highly-regarded IT development firm looking for a skilled Customer Support Representative to join our team on a part-time basis. This role offers a competitive salary with regular revisions, making it an attractive opportunity for those seeking a stable and rewarding career.The ideal candidate will possess 3+ years of experience in customer...

  • Site Engineer

    hace 7 meses


    Zacatecas, México Mojo Solutions and Services MSS LLC A tiempo completo

    **Role Description** This is a contract role for a Site Engineer. As a Site Engineer, you will be responsible for overseeing and managing on-site construction projects in Mexico City, Mexico. Your day-to-day tasks will include quality control, communication with project stakeholders, and ensuring that structural engineering and civil engineering standards...


  • Zacatecas, México Webcreek A tiempo completo

    Are you looking for an opportunity to join a highly-regarded IT development firm? Well, now is your chance! WebCreek is currently looking for a Digital Marketing Manager who has at least seven years of experience and excellent English communication skills. **This hybrid position is based in Mexico City** **More About This Role**: **What You'll Do** -...

  • Market Planner Manager

    hace 2 meses


    zacatecas, México coty A tiempo completo

    Position Title: Market Planner ManagerLocation: Mexico CityReports to: Supply Chain HeadAbout Coty Mexico Direct Reports: Demand & Supply PlannersCoty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics and skin and body care. Coty is the global leader in fragrance and number three in...


  • Zacatecas, México coty A tiempo completo

    About the RoleCoty is seeking a highly skilled Market Planning Manager to join their team in Mexico City. As a key member of the Supply Chain team, this individual will be responsible for developing and implementing demand planning and supply chain optimization strategies to drive business growth and profitability.Key ResponsibilitiesDevelop and maintain...


  • Zacatecas, México NTT DATA A tiempo completo

    Job DescriptionWe are seeking a seasoned Software Category Manager to join our team in Mexico.This position will require managing high-risk, complex, and high-spend categories within and across global business units.Responsibilities:Provide oversight and manage categories and associated purchases; perform category spend and risk analysis; and design and...


  • zacatecas, México NTT DATA A tiempo completo

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...

  • Product Owner

    hace 2 meses


    zacatecas, México Chubb A tiempo completo

    The Product Owner is the mini-ceo of the digital product, service, or capability that the digital product team builds and owns. The product owner will create, shape and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb’s product and coverage solutions digitally. Main responsibilities include...


  • Zacatecas, México Synergy Expat Jobs A tiempo completo

    **Company Overview**About Synergy Expat Jobs, a leading retail chain of home furnishing and textiles in East Africa. We are seeking an experienced sales and marketing professional to join our team.**Job Profile**We offer a competitive salary package of $1500-$2000 net savings per month, plus accommodation, local salary (food), and all expat benefits. Our...

  • Manager - Inside Sales

    hace 6 meses


    Zacatecas, México Excellent Opportunity A tiempo completo

    Source new sales opportunities through inbound lead follow-up and outbound cold calls - Understand customer needs and offer solutions and support - Maintain accurate records of communications and the status of potential clients and follow up effectively. - Qualify leads based on their interest and purchasing capacity. - Collaborate with the sales and...


  • Zacatecas, México Chubb A tiempo completo

    Job Summary: Chubb is seeking a highly experienced Business Development Head to lead the growth of our consumer business across various industries, types of partners, and countries in Latin America. The ideal candidate will have a proven track record of success in leading and managing commercial teams, with a deep understanding of the Latin American markets....


  • Zacatecas, México Josh Parish Real Estate A tiempo completo

    We are seeking a highly motivated and experienced social media manager/content creator/videographer/executive personal assistant to join our team at Josh Parish Real Estate.This is a unique opportunity to work in a fast-paced, dynamic environment and contribute to the growth of our business.As a member of our team, you will be responsible for managing our...


  • Zacatecas, México Univar Solutions Mexico A tiempo completo

    A Place Where People Matter – Growing our People to Grow Our BusinessWe are committed to fostering a culture that values our people and their growth, while driving business success. We're looking for a Cosmetic Industry Specialist to join our team, where you can make a positive difference every day and contribute to the well-being of our communities.Key...


  • Zacatecas, México Minted A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of E-commerce Experience to join our team at Minted. As a key member of our leadership team, you will be responsible for defining and building a premium shopping experience that supports all of Minted's product lines and consumer segments.Your focus will be on conveying the premium...


  • Zacatecas, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. Your curiosity know-how and...


  • Zacatecas, México Johnson Electric A tiempo completo

    Material Planning Expertise in ActionWe are seeking an accomplished Materials Planner to spearhead our inventory management initiatives at Johnson Electric in Zacatecas, Mexico.This pivotal role demands a deep understanding of material requirements planning (MRP) and expertise in translating customer needs into actionable component procurement strategies. As...


  • Zacatecas, México Smart Capital Center A tiempo completo

    About Our CompanySmart Capital Center is a pioneering fintech company that's revolutionizing the US real estate industry, trusted by leading financial institutions and top real estate companies.OpportunityWe're seeking a highly skilled Business Development Manager to join our dynamic team. As a Business Development Manager, you'll play a pivotal role in...


  • Zacatecas, México Smart Capital Center A tiempo completo

    **ABOUT US** Our clients include some of the largest real estate companies in the US, such as JLL, Pacific Life Insurance, Keybank, and many others. **OPPORTUNITY** We are a fintech company seeking enthusiastic, high-performing individuals with excellent interpersonal skills, ambition, and adaptability to thrive in a fast-paced environment. This role...