Excellence in Guest Services Representative
hace 2 semanas
Job Overview
Perfetto Traveler seeks a skilled Guest Experience Coordinator to provide exceptional service to our discerning clients. The ideal candidate will possess a minimum of 1 year of customer service experience, particularly in the high-end travel industry.
Responsibilities
- Respond promptly to emergency phone calls and resolve on-site issues with a professional attitude.
- Verify service details with suppliers and clients, ensuring seamless experiences.
- Collaborate with the Operations Department, Managers, and CEO in case of emergencies, demonstrating effective communication and problem-solving skills.
- Develop and oversee Perfetto Traveler's Welcome procedures, extending them to clients and ensuring a warm welcome.
- Coordinate with clients, suppliers, and internal teams to deliver exceptional guest experiences.
Requirements
- A minimum of 1 year of customer service experience, preferably in the high-end travel industry.
- Proficiency in English, with conversational Italian an advantage.
- Exceptional attention to detail and multi-tasking skills, with the ability to manage complex phone calls.
- Outstanding communication skills, a professional attitude, and the capacity to work independently with self-motivation.
- Strong tolerance to stress and the ability to work effectively under pressure, with exemplary work ethics.
Benefits
Enhance client satisfaction, reduce refund requests, and work autonomously when necessary. Please submit your CV and cover letter in English. Contract Type: Freelance. Salary: From $1,000.00 per month. Work Location: Remote.
Experience
Guest Relations or customer-facing experience: 1 year (required)
Language
English (required)
- Italian (advantage but not required)
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