Customer Service Representative

hace 18 horas


San Luis Potosí, San Luis Potosí, México Fedex Group A tiempo completo
Job Description

We are seeking a Customer Service Representative to join our team at FedEx Group.

This role involves providing exceptional customer service, assisting with package tracing, and answering questions about our products and services. You will also be responsible for handling customer packages, maintaining records, and auditing files.

Your duties will include checking packages for proper labeling, content, and customs documentation, as well as providing administrative support and interfacing with customers on customs issues.

You will be required to maintain a clean workspace, recognize new customers, open accounts, and submit sales leads. Additionally, you will perform other duties as assigned by management.

Requirements
  • Bachelor's degree or equivalent in a related field (high school degree or equivalent is acceptable if combined with relevant experience).
  • Fluency in English and the local language (written and spoken).
Preferred Skills
  • Previous clerical or customer service experience in a service environment (at least one year).
  • Excellent communication, organizational, and human relations skills.
  • Good general office skills, including typing, filing, and computer literacy.
  • Able to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
  • Able to work variable shifts.
Compensation and Benefits

The estimated annual salary for this role is around $45,000-$60,000, depending on location and experience. We offer competitive benefits, including health insurance, retirement plans, and paid time off.

We strive to create a positive and inclusive work environment that values diversity and promotes professional growth.



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