Program Manager for Employee Services

hace 1 mes

Tijuana, Baja California, México Watkins Manufacturing A tiempo completo

Watkins Manufacturing seeks a skilled Program Manager for Employee Services to direct the company's employee services provided by vendors at facilities and plants. This role has a key impact on promoting a positive work environment by ensuring high-quality services, exceptional customer service, and effective vendor relations.

Key Responsibilities:
  • Monitor and evaluate transportation and cafeteria services for employees, providing feedback and recommendations for improvement.
  • Handle employee inquiries, complaints, and suggestions regarding transportation and cafeteria services, resolving issues in a timely and professional manner.
  • Maintain and update records and reports on transportation and cafeteria services, including usage, costs, satisfaction, and performance.
  • Coordinate changes to transportation routes due to shift changes and worker movements between plants.
  • Communicate with vendors to ensure compliance with contract terms and service standards.
  • Assist in developing and implementing policies and procedures for transportation and cafeteria services, ensuring adherence to company guidelines and regulations.

The ideal candidate will have a bachelor's degree in business administration or a related field and five years of experience in overseeing industrial cafeteria services, coordinating transportation activities, or managing employee programs. Proficiency in Microsoft Office is required, and knowledge of current health and safety regulations for canteens is preferred.

Requirements:
  • Effective time management, leadership, customer service, results orientation, negotiation, teamwork, communication, decision making, and conflict management skills.
  • Ability to speak English professionally and communicate effectively across various audiences.
  • Diplomas or specializations in administration are preferred.

This full-time position offers a competitive salary of $80,000 per year, commensurate with experience. Watkins Manufacturing is an equal opportunity employer committed to complying with all applicable laws providing equal employment opportunities.

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