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Customer Success Director

hace 2 meses

Veracruz, Veracruz-Llave, México Backbase Inc. A tiempo completo
About the Role

Backbase Inc. is seeking a seasoned professional to drive significant value for our customers and the company as a Customer Success Director. As a key member of our team, you will own customer relationships and be accountable for maximizing platform adoption, driving strategic account expansion, retention, satisfaction, and advocacy.

Key Responsibilities
  • Establish and cultivate relationships with C-level executives across client accounts, becoming a trusted strategic advisor.
  • Champion the Backbase ways of working models with our customers, supporting them before, throughout, and after implementing the Backbase solution.
  • Work closely with cross-functional teams to ensure exceptional customer experience, retention, and growth.
  • Collaborate with Backbase Product, Services, and Value Consulting teams to develop and execute customer account plans designed to deliver tailored solutions that meet specific client needs and result in measurable upsell opportunities.
Requirements
  • 10+ years of proven and established leadership experience in customer account management at high growth scale-up businesses with a strong knowledge in digital banking and fintech.
  • Experience in the field managing and growing complex existing accounts.
  • Evidence of creating and thriving in a high-performance, fast-paced company with the ability to work autonomously and take ownership of initiatives.
  • A growth mindset with the ability to think critically and develop innovative solutions through diving deep into data and analytics to drive decision making.
  • Exceptional communication skills, comfortable having conversations at leadership level and presenting to executives of customers.
  • Technical acumen in relation to the use of the product or service to better interface with technical teams and understand product capabilities.
  • Accountability and personal organization are essential.
  • You're passionate about keeping up to date with industry trends within the financial technology space.
  • You enjoy regular travel to client locations to build strong relationships with key stakeholders.

This is a unique opportunity to make a significant impact on our customers' success and grow with a pioneering software company.