Customer Service Representative

hace 5 días


Guadalajara, Jalisco, México Randstad México, S. de R.L. de C.V A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Randstad México, S. de R.L. de C.V. As a Customer Service Representative, you will be responsible for providing exceptional service to our business customers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide quality service and support to business customers, ensuring that their needs are met and exceeded.
  • Work with clients' designated program administrators to deliver best-in-class service and support.
  • Effectively negotiate win-win solutions for overdue account payments.
  • Deliver exceptional customer service and billing assistance, addressing any account-related concerns and finding product and service solutions that meet customer needs.
  • Provide general billing support, clarifying doubts, orders, and complaints regarding overdue payments or fees.
  • Listen, respond, and resolve consistently on every call throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
  • Identify growth opportunities for business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.
  • Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.
  • Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
  • Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.
  • Ability to create a sense of urgency on our customers to help them get current on their accounts.
  • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
  • Build relationships and provide excellent customer service in all different interactions.
Requirements
  • Advanced Conversational English to converse seamlessly with U.S. customers.
  • Personal Computer experience with Microsoft Windows and Office.
  • At least 1 year of sales or collections experience with outstanding communication skills and the ability to build positive customer relationships.
What We Offer
  • Monthly Base Salary: MXN$18,000-23,000 (before Taxes)
  • Monthly Grocery vouchers MXN $1,519 every 14 days
  • Monthly Restaurant vouchers MXN $1,216 every 14 days
  • 100% Paid Training


  • Guadalajara, Jalisco, México Omron A tiempo completo

    **Customer Service Role at Omron**We are seeking a skilled customer service representative to join our team at Omron. As a customer service representative, you will play a critical role in supporting our direct customer and channel partner sales efforts.**Key Responsibilities:**• Effectively resolve customer service case inquiries from beginning to closure...


  • Guadalajara, Jalisco, México Evren S.A de C.V. A tiempo completo

    Job Description**Job Title:** Customer Service Representative**Company:** Evren S.A de C.V.**Location:** Hybrid (Remote and On-site)**Job Type:** Full-time**About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Evren S.A de C.V. in Guadalajara, Jalisco. As a key member of our customer service...


  • Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completo

    CSSI Call Center Services International is a leading provider of near-shore call center solutions for businesses in various industries.We are committed to delivering exceptional customer experiences through our team of skilled customer service representatives.**Our Expertise:**• Financial Services: We have extensive experience partnering with U.S. contact...


  • Guadalajara, Jalisco, México Ccsi Call Center Services International A tiempo completo

    CSSI Call Center Services International is a leading provider of near-shore call center solutions for businesses in various industries.We are committed to delivering exceptional customer experiences through our team of skilled customer service representatives.**Our Expertise:**• Financial Services: We have extensive experience partnering with U.S. contact...


  • Guadalajara, Jalisco, México TTEC A tiempo completo

    Customer Service Representative OpportunityAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Key...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    Job SummaryJob Title: Customer Service RepresentativeCompany: PlexusJob Description:Role Purpose: As a Customer Service Representative at Plexus, you will play a critical role in providing exceptional technical support to our clients. Your primary objective will be to actively resolve client issues directly, ensuring timely and effective resolution.Key...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    Job SummaryJob Title: Customer Service RepresentativeCompany: PlexusJob Type: Full-timeJob Description:Role Purpose: As a Customer Service Representative at Plexus, you will be responsible for providing exceptional technical support to our clients, actively resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide Technical...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    **About Wipro:**Wipro is a leading global information technology, consulting, and business process services company.**Job Overview:**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key...


  • Guadalajara, Jalisco, México Vishay A tiempo completo

    Job SummaryVishay is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and perform customer service-related operations, including customer inquiries, complaints, and...


  • Guadalajara, Jalisco, México Tres R A tiempo completo

    **Job Opportunity at Tres R in Guadalajara, Jalisco**:We are seeking a highly motivated and bilingual customer service professional to join our team at Tres R in Guadalajara, Jalisco.As a Customer Service Representative, you will be the first point of contact with our clients who live in Canada and the US, providing exceptional service and support to resolve...


  • Guadalajara, Jalisco, México Oracle A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Oracle. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints and issues in accordance with...


  • Guadalajara, Jalisco, México Glidewell Guadalajara A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Glidewell Guadalajara. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Guadalajara, Jalisco, México Ibm A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at IBM Consulting. As a key member of our service operations team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide technical support and resolution to complex customer...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company that provides customer experience and operational support services to modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job OverviewWe are seeking...


  • Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Intugo Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.Key...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're dedicated to putting people first. We believe that by prioritizing employee satisfaction, we can deliver exceptional service to our clients. Our mission is to provide a better kind of outsourcing, centered around people.Position OverviewAs a Customer Service Representative, you'll be the face of our company, addressing customer...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Tata Consultancy Services (TCS) is a leading IT services company that provides a range of services to its clients. We are currently seeking a highly skilled and experienced Customer Service Representative to join our team.Key Responsibilities:• Answer inbound calls from clients in the US, providing exceptional customer service and resolving any issues or...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareHelpware is a technology-driven company that provides customer experience and operational support for modern businesses. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job SummaryWe are seeking a highly...


  • Guadalajara, Jalisco, México Siemens Mobility A tiempo completo

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Siemens Mobility. As a key member of our customer support team, you will be responsible for executing daily transactions and providing exceptional customer service.Key Responsibilities:Process warranty and excess returnsProcess credits and...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsAt Helpware, we're committed to putting people first. We believe that by prioritizing employee satisfaction, we can deliver exceptional service to our clients. Our approach to outsourcing is centered around people, and we're dedicated to creating a better way of doing business.Position OverviewAs a Customer Service Representative, you'll be the face...