Housekeeping Hospitality Specialist

hace 1 día


Quintana Roo, México Accor Hotels A tiempo completo

**Company Overview**

Fairmont Banff Springs, a luxury hotel located in the heart of Western Canada's stunning alpine destination, offers an exceptional work-life balance. As a member of our Housekeeping team, you will have the opportunity to create unforgettable experiences for our guests by ensuring their rooms are comfortable, inviting, and clean.

**Job Summary**

We are seeking highly skilled and dedicated individuals to join our Housekeeping Department as Room Attendants/Housekeepers or Housekeeping Attendants. These roles involve maintaining the highest standards of cleanliness and hospitality in our guest rooms and public areas.

**Responsibilities: Room Attendant/Housekeeper**

• Clean and record all assigned guestrooms, including making beds, removing trash and dirty linen, replenishing amenities, and ensuring all personal belongings are cared for.

• Clean guest bathrooms, including sinks, taps, vanities, tubs, showers, walls, and toilets, and replenish amenities.

• Report any concerns related to engineering, maintenance, health and safety, security, or suspicious circumstances.

• Assist in maintaining a clean and organized backspace and housekeeping cart.

**Responsibilities: Housekeeping Attendant**

• Maintain and upkeep of the backspaces, including sweeping, mopping, trash and recycling removal, stocking, and organizing.

• Support Room Attendants by removing dirty linen from vacant guest rooms.

• Sort dirty linen ready for export to laundry services.

• Maintain and upkeep of guest corridors and public spaces, including vacuuming, dusting, polishing, damp dusting, elevator track cleaning, cleaning public washrooms, brass polishing, and trash removal.

• Clean dirty glassware from guestrooms and restock clean glassware.

**Requirements:**

• Previous guest service and/or housekeeping experience is an asset.

• Excellent communication and organizational skills.

• Strong interpersonal and problem-solving abilities.

• Highly responsible and reliable.

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Work well under pressure.

• Physically fit and able to work well under pressure.

• Able to push, pull, lift up to 50+ lbs.

• Able to bend and kneel with comfort.

**Benefits:**

Subsidized staff accommodation provided on-site for full-time status employees.

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs, and Gender Affirmation for full-time permanent status employees.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.

Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa, and Fairmont Banff Springs Golf Courses.

**Salary**: The starting rate is $18.72 per hour. Hourly rates increase after six months, and yearly to three years.


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