Technical Support Specialist

hace 2 semanas


Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

At Insulet Corporation, we are driven by a passion to empower individuals with diabetes to live healthier, more active lives. Our innovative technology has improved the lives of hundreds of thousands of patients worldwide.

We are currently seeking highly motivated and performance-driven technical support specialists to join our expanding team. As a key member of our Customer Experience Product Support department, you will be responsible for providing timely and satisfactory resolutions to customer inquiries related to the OmniPod System.

Responsibilities:

Respond promptly and accurately to customer calls, supporting all current OmniPod pump models and drug delivery systems.

Utilize process flows and work instructions to document all customer interactions within the CRM system in accordance with federal FDA regulations.

Act as a customer advocate to represent the customer's needs internally.

Ensure work is performed in compliance with company policies, including Privacy/HIPAA and other regulatory requirements.

Exception call handling soft skills, with the ability to conduct active listening while being empathetic and reassuring the customer.

Requirements:

A high school degree or certification from an accredited program for technical and/or clinical education is required.

Minimum 2 years of experience in a technical or clinical/medical device support role.

Experience with electronic documentation systems is required.

Working in a HIPAA environment is highly preferred.

Able to type 45+ WPM with high accuracy.

Location:

This position is based onsite, with hybrid eligibility contingent on individual performance.

The estimated salary for this role is between $60,000 - $80,000 per annum, depending on location and experience.



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