Sales Operations Strategist

hace 21 horas


Xico, México Zendesk A tiempo completo
Job Description

Zendesk is seeking a highly motivated Sales Operations Specialist to join our high-performing Go-to-Market (GTM) team. As a key member of the GTM Operations team, you will have a major impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business.

Your mission will be to work with Sales Operations leadership and internal teams to document and refine processes and programs for our successful and fast-growing sales team. You must have a growth mindset, love to collaborate with high-caliber teammates, and be passionate about driving positive change.

Responsibilities:

  • Leverage project management, communication, and interpersonal skills to ensure the continued operational success of the North America Sales team.
  • Monitor completion of cross-functional projects in a timely and efficient manner, flagging risks and resource requirements as needed.
  • Partner with the Global Sales Operations and Enablement to build and implement regionally sound processes and programs.
  • Support change management efforts by contributing to sales planning/enablement documentation and communication build outs.
  • Assist Sales Operations leadership in annual GTM planning (territory carve, quota setting) by taking on administrative tasks, identifying ways to save time, and streamlining existing processes.

Requirements:

  • Bachelor's Degree in Business, Operations Management, Communications, or Social Studies (Psychology, Political Science, History, etc) or equivalent working experience.
  • 2+ years of strategy & operations experience in Operations, Finance, Sales, Marketing, or Analytics functions.
  • 2+ years using technical business tools: Excel/Gsheets (basic functions such as vlookup, pivot tables, conditional formatting), project management tools/concepts (Asana, Jira, RACI, etc)
  • Organizational master with excellent time management and prioritization skills.
  • Passion for crafting end-to-end project plans and improving existing programs.
  • Effective, clear, and concise verbal and written communication skills.
  • A penchant for customer service, patience, and resourcefulness.
  • Prioritizes self-improvement and professional development.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.

Benefits:

  • We offer competitive salaries and benefits packages.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

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