Customer Service Representative

hace 5 días

Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completo

About the Role:

The Customer Care Advocate I serves as the primary contact for customer inquiries, ensuring a seamless customer experience through expertise, ownership, accountability, and responsiveness. This role requires general product, systems, and process training on all general MCS products.

Main Responsibilities:

  • Dedicate to delivering exceptional customer service and implementing 80-20 overserve strategies.
  • Handle internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and procedures.
  • Build strong customer relationships and deliver customer-centric solutions.
  • Support corporate initiatives designed to overserve customers and provide an effortless customer experience.
  • Plan and prioritize daily work to meet commitments aligned with organizational goals.
  • Take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
  • Handle standard customer escalations, autonomously with first contact resolution when possible.
  • Work with internal teams with a high sense of accountability and urgency.
  • Collaborate with Distribution Center operations to ensure orders are managed and shipped in a timely manner to customer expectations.
  • Participate in training initiatives within the department.
  • Calls are recorded for training and quality purposes.

Requirements:

  • High School diploma required; College degree or equivalent work experience preferred.
  • Two years of professional customer care experience preferred.
  • Demonstrated proficiency in keyboarding skills, with the ability to type approximately 45+ words per minute.
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
  • Basic to Intermediate Excel Skills preferred.
  • Experience with Oracle &/or SAP (or other ERP systems).
  • Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred.
  • Experience navigating and utilizing corporate websites and eCommerce platforms.
  • Demonstrated mechanical or technical aptitude preferred.
  • Demonstrated patience and approachability with other team members.
  • Team-oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges.
  • Able to show situational adaptability and resourcefulness.
  • Strong communication/interpersonal and organizational skills.
  • Strong ability to manage daily workload.

About Regal Rexnord:

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit, and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food and beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales, and service facilities worldwide. For more information, visit https://www.regalrexnord.com.

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