Customer Service Liaison

hace 5 días


Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Service Liaison to join our team at Regal Rexnord. As a key member of our Customer Service department, you will play a critical role in supporting demand management, order management, and planning activities for designated products and plant facilities.

Key Responsibilities
  • Manage delivery information activity for designated plants and products
  • Assist with PK/RK analysis and improvements
  • Work with Commercial Team and Supply Chain to support demand management process for plants and products assigned
  • Coordinate order management activity as needed across all business functions (Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing)
  • Support monthly order pull in process to help business achieve sales commitments
  • Provide Customer Service management feedback on CSR order entry/processing errors to address through training and development
  • Manage open order report for products assigned; past due sales orders, order fulfillment opportunities, and identify and fix issues
Requirements
  • High School diploma required; College degree or equivalent work experience preferred
  • Five years of professional Customer Care experience required
  • Minimum of 2-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
  • Demonstrated proficiency in keyboarding skills; ability to type approx. 45+ words per minute
  • Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required
  • Advanced Excel Skills required; vlookup, pivot tables, and reporting tools
  • Experience with Oracle &/or SAP (or other ERP systems) required
  • CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
  • Fluent English (written and spoken)
About Regal Rexnord

Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others.

We sell our products and solutions to OEMs, through distributors, and directly to end-users. With the announcement of the acquisition of Altra Industrial Motion, a ~$2B global business with 9,000 associates, focused on Power Transmission and Factory Automation products, Regal Rexnord will become a $7.3B company with 36,000 associates globally.

Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability.

The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence, and commercial excellence.

We are committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.



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