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Customer Service Lead
hace 2 meses
About the Role
Aptiv is seeking a Customer Service Lead to manage client orders and establish a successful relationship with the internal team and external customers. This role involves managing client orders, reviewing and meeting established delivery deadlines, and communicating with internal and external stakeholders.
Key Responsibilities
- Manage client orders and ensure timely delivery
- Review and meet established delivery deadlines
- Communicate with internal and external stakeholders
- Review customer placement orders
- Conduct waterfall analysis and release coverage coordination
- Main coordinator for customer updates
- PF control and CR follow-up
- Portals monitoring and follow-up
- Escalation process on delivery risks
- Idocs process follow-up
- ASN correct transmission follow-up
- Debits control and follow-up
Requirements
- Bachelor's degree in Mechatronics, Electronics, or Industrial Engineering
- Fluent in English
- Lives a continuous improvement culture
- Proven experience with automotive OEM customers
- Knowledge of customer portals
- Strong leadership skills guiding towards team success
- Deep knowledge of ERP-SAP
- Effective communication skills
- Deep understanding of PC&L functions
Why Aptiv?
- We provide an inclusive work environment where all individuals can grow and develop
- We prioritize safety and strive for a safer world
- We offer a competitive health insurance package and support for physical and mental health
Benefits at Aptiv
- Compensation package, including major medical insurance and life insurance
- Flexible retirement plan
- Learning and professional growth opportunities
- Access to internal and external training, coaching, and certifications
- Scholarships
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Meaningful work that makes a difference in the world
- Tuition reimbursement
