Global Customer Operations Representative

hace 6 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Key Responsibilities:**

- Acts as a primary point of contact for regular, ongoing top-tier customers, handling daily operational matters.

- Resolves operational issues arising from the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.

- Collaborates with other functions and organizations to resolve issues related to customer support, such as sales teams, supply chain, and logistics.

- Serves as a subject matter expert for specialized topics, such as order management and special pricing, and trains team members.

- Contributes to process optimization efforts, often collaborating with other groups within Hewlett Packard to improve day-to-day activities.

**Education and Experience Requirements:**

- First-level university degree or equivalent experience.

- Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.

**Key Skills and Knowledge:**

- Intermediate communication skills with the ability to convey medium-impact messages clearly to internal and external peers and management.

- Mastery in English and local language, as well as other languages as required.

- Intermediate understanding of moderately complex internal operational issues.

- Developed problem-solving and analytical skills.

- Broad knowledge of the end-to-end process of sales operations.

- Developing knowledge of local legal compliance issues.

- Demonstrated teamwork and collaboration skills.

- Having a growth mindset to create and collaborate with effective solutions.



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