Global Customer Operations Representative
hace 6 días
**Key Responsibilities:**
- Acts as a primary point of contact for regular, ongoing top-tier customers, handling daily operational matters.
- Resolves operational issues arising from the end-to-end sales process, including order status, returns, deliveries, invoicing, and financial post-sales programs.
- Collaborates with other functions and organizations to resolve issues related to customer support, such as sales teams, supply chain, and logistics.
- Serves as a subject matter expert for specialized topics, such as order management and special pricing, and trains team members.
- Contributes to process optimization efforts, often collaborating with other groups within Hewlett Packard to improve day-to-day activities.
**Education and Experience Requirements:**
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
**Key Skills and Knowledge:**
- Intermediate communication skills with the ability to convey medium-impact messages clearly to internal and external peers and management.
- Mastery in English and local language, as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of sales operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
- Having a growth mindset to create and collaborate with effective solutions.
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