Customer Support Associate II

hace 1 día

Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

Job Summary

Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
  • Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
  • Backlog Management.
  • Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
  • Pull reports from our Business Intelligence - BI system.
  • SWAPS.
  • Internal Requisitions - IR - ISO.
  • Allocations / Constraints Materials.
  • Work with BOMs.
  • Work with COP inventory, (Customer Owned Parts).
  • Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
  • Work with FA (First Articles) engineers to set up orders in the system.

Requirements

  • Typically requires a 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
  • Industry experience is preferred in a similar field.
  • Must be familiarized with BOMs.
  • Must be familiarized with ERP systems - Oracle is a plus.
  • Must be familiarized with Business Intelligent - BI systems.
  • Must be familiarized with the Quoting process.
  • Must be familiarized with Expedites.
  • Intermediate to advanced knowledge of Microsoft Excel is a must.
  • Experience supporting sales efforts.
  • Communication skills teamwork-oriented.
  • Ability to communicate fluently in English.

What We Offer

  • Competitive financial compensation, including various compensation plans.
  • A solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, Vision and Dental Assistance, Life Insurance, Healthcare Insurance, 10% Food/Pantry Vouchers, Restaurant Vouchers, 13% Savings Fund, Tuition reimbursement, Wellbeing program, E-learning, Growth Opportunities, and more.

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Business Support

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