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Customer Support Associate
hace 2 meses
- Provide expert internal and external customer service, interfacing directly with customers and recommending solutions and/or action plans to internal teams.
- Collaborate with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Analyze data in a \"Order to Invoice\" perspective to find possible actions/solutions to take proactively.
- Work with ERP and CRM systems to ensure information accuracy.
- Receive, review, and action weekly or daily status reports from the customer and send back with updates or changes.
- Act as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Take calls and meetings with internal or external teams.
- Retrieve order invoices, credit memos, packing slip reprints, and other documentation required by the customer.
- Receive constant training and courses to ensure that your knowledge is always up-to-date and compliant.
", "**Requirements**": "
- Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1-2 years of customer service experience.
- Ability to communicate fluently in English.
- Basic to intermediate knowledge of Microsoft Excel.
- Teamwork-oriented skills.
- Basic knowledge of supply chain processes.
", "**What We Offer**": "
- Competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus.
- 40% vacation premium.
- 12 vacation days plus 2 floating days.
- Vision and Dental Assistance.
- Life Insurance.
- Healthcare Insurance.
- 10% Food/Pantry Vouchers.
- Restaurant Vouchers.
- 13% Savings Fund.
- Access to Arrow's Employee Discount Program.
- On-site Gym and Lockers, Free for Use to All Employees.
- Growth Opportunities, and more.
", "**Location**": "MX-JAL-Tlaquepaque, Mexico (HPE Guad office)", "**Time Type**": "Full time", "**Job Category**": "Business Support"}